Soldato
- Joined
- 27 Jan 2012
- Posts
- 8,156
- Location
- The king of the north!
Hello all, hopefully this is within the confines of the rules if not please feel free to delete.
I recently was a victim of fraudulent activity. I believe my details have been gathered by theft of post as i live in a flat which has a communal area in which lazy postmen often leave the post on the publicly accessible window. A few months ago i started to receive letters from a whole host of companies such as Very and three to name but a couple. Almost all of the companies who had wrote to me wrote to advise they had detected fraudulent activity and that they were investigating this and just wrote to advise me of this. I have followed up with all of these providing action fraud crime reference numbers. I have had absolutely no issues with these companies who have made this an easy and somewhat painless process.
However, sky….. OH SKY. Presumably the same person has taken out two mobile phone contracts via SKY who did not identify this as fraudulent. They have been sending me dozens of letters and have referred this to a debt collection agency who are also messaging me, phoning and writing daily despite my regular communications with them explaining and requesting this gets looked into by their fraud department.
To note my calls
10/03/2025 - 35 mins on the phone with them
29/04/2025 - 15 mins on the phone before they hung up, followed up with another 15 mins phone call where i spoke to a lovely lady who genuinely seemed to want to get as much information as possible and help with this.
16/05/2025 - 45 mins on the phone with them explaining i still have not heard anything back from them and wanting to know what was going on. The again lovely call handler took lots of information and said someone would be back in touch.
21/05/2025 - 5 mins on the phone - the call handler outright refused to help saying it wasn’t there job as they aren’t based in the uk but refused to transfer me to the uk dept, a supervisor or provide any further information.
21/05/2025 - 15 mins on the phone - asked to make a complaint about both the fraud issue and the previous call handler - got put through to the wrong department twice and then told they can’t transfer to a complaint dept and given a phone number direct to the complaints department. this has turned out to be just another generic number to the automated switchboard.
Several times i have been promised that someone is going to be back in touch with me promptly. Absolutely nobody from sky has been in contact with me apart from demand for payment letters.
I am beyond frustrated at this point with them. I have been a paying customer for about 5 years with sky broadband and they don’t seem to care at all. This may also have further consequences for my employment as i am currently undergoing a further vetting process for a further possession of which financial status is heavily investigated.
Is there anyone people can suggest i speak to about this to try and get this resolved. I know there are a lot of places but i don’t know which will be the best.
I recently was a victim of fraudulent activity. I believe my details have been gathered by theft of post as i live in a flat which has a communal area in which lazy postmen often leave the post on the publicly accessible window. A few months ago i started to receive letters from a whole host of companies such as Very and three to name but a couple. Almost all of the companies who had wrote to me wrote to advise they had detected fraudulent activity and that they were investigating this and just wrote to advise me of this. I have followed up with all of these providing action fraud crime reference numbers. I have had absolutely no issues with these companies who have made this an easy and somewhat painless process.
However, sky….. OH SKY. Presumably the same person has taken out two mobile phone contracts via SKY who did not identify this as fraudulent. They have been sending me dozens of letters and have referred this to a debt collection agency who are also messaging me, phoning and writing daily despite my regular communications with them explaining and requesting this gets looked into by their fraud department.
To note my calls
10/03/2025 - 35 mins on the phone with them
29/04/2025 - 15 mins on the phone before they hung up, followed up with another 15 mins phone call where i spoke to a lovely lady who genuinely seemed to want to get as much information as possible and help with this.
16/05/2025 - 45 mins on the phone with them explaining i still have not heard anything back from them and wanting to know what was going on. The again lovely call handler took lots of information and said someone would be back in touch.
21/05/2025 - 5 mins on the phone - the call handler outright refused to help saying it wasn’t there job as they aren’t based in the uk but refused to transfer me to the uk dept, a supervisor or provide any further information.
21/05/2025 - 15 mins on the phone - asked to make a complaint about both the fraud issue and the previous call handler - got put through to the wrong department twice and then told they can’t transfer to a complaint dept and given a phone number direct to the complaints department. this has turned out to be just another generic number to the automated switchboard.
Several times i have been promised that someone is going to be back in touch with me promptly. Absolutely nobody from sky has been in contact with me apart from demand for payment letters.
I am beyond frustrated at this point with them. I have been a paying customer for about 5 years with sky broadband and they don’t seem to care at all. This may also have further consequences for my employment as i am currently undergoing a further vetting process for a further possession of which financial status is heavily investigated.
Is there anyone people can suggest i speak to about this to try and get this resolved. I know there are a lot of places but i don’t know which will be the best.
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