I got a call from British Gas today saying that someone had been trying to access my account. I haven't been with British Gas for a couple of years, and she did seem to know the date of that. It sounded dodgy so I hung up and called them directly. They didn't have a record of it, so I wrote it off as a phishing attempt.
I then got a call from Bulb whom I do use a few hours later about the same thing - they sounded more genuine and when I voiced concerns, they also told me my direct debit amount and the next date. They took me through some verification and then told me that someone had called about 3 times earlier, claiming to be me, and got a hold of the last few digits of my bank account. They also told me that the person had passed verification as well and given them my address, e-mail, date of birth and name. I changed one of the details so hopefully in the future they would fail verification. They also followed up with an e-mail from a bulb e-mail address just re-stating the same and advising I contact Action Fraud to report it.
I called my bank after that and American Express - they both said that they hadn't seen anything and no one had been in touch.
I just got a text now from Halifax (Clarity Credit card) saying that a new card has been dispatched. I just got off the phone with them and they said someone had called earlier and requested one. It was dispatched to my address. They've put a 'high risk block' on it (and my current one).
I guess my question here is - is there something else I should be doing? I have no idea how this could have happened, but clearly has. Not really sure of what else I should do here or anyone else I should be contacting about this. Grateful for any advice or suggestions.
I then got a call from Bulb whom I do use a few hours later about the same thing - they sounded more genuine and when I voiced concerns, they also told me my direct debit amount and the next date. They took me through some verification and then told me that someone had called about 3 times earlier, claiming to be me, and got a hold of the last few digits of my bank account. They also told me that the person had passed verification as well and given them my address, e-mail, date of birth and name. I changed one of the details so hopefully in the future they would fail verification. They also followed up with an e-mail from a bulb e-mail address just re-stating the same and advising I contact Action Fraud to report it.
I called my bank after that and American Express - they both said that they hadn't seen anything and no one had been in touch.
I just got a text now from Halifax (Clarity Credit card) saying that a new card has been dispatched. I just got off the phone with them and they said someone had called earlier and requested one. It was dispatched to my address. They've put a 'high risk block' on it (and my current one).
I guess my question here is - is there something else I should be doing? I have no idea how this could have happened, but clearly has. Not really sure of what else I should do here or anyone else I should be contacting about this. Grateful for any advice or suggestions.
