Freezing/unresponsive laptop

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14 Feb 2004
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109
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Livingston
Was asked to have a look at a friends laptop, a Toshiba L350. As it was 'running slow'

After it hung during a virus check i decided best course was just to backup their data and reinstall. Took long time to move data <10Mb/s.

Installed Windows7 32bit and drivers etc but it's still freezing, often taking minute plus to open a folder.

Tried memtest and the windows memtest, laptop turns itself off before either can complete and memory in my laptop not compatible.

HDTune showing failing drive I think, some bad sectors and health is

ID Current Worst ThresholdData Status
(01) Raw Read Error Rate 100 100 46 133206 ok
(02) Throughput Performance 100 100 30 29491200 ok
(03) Spin Up Time 100 100 25 1 ok
(04) Start/Stop Count 99 99 0 4040 ok
(05) Reallocated Sector Count 100 100 24 4259928 warning
(07) Seek Error Rate 100 100 47 2539 ok
(08) Seek Time Performance 100 100 19 0 ok
(09) Power On Hours Count 90 90 0 5402 ok
(0A) Spin Retry Count 100 100 20 0 ok
(0C) Power Cycle Count 100 100 0 2373 ok
(C0) Unsafe Shutdown Count 100 100 0 242 ok
(C1) Load Cycle Count 98 98 0 54033 ok
(C2) Temperature 100 100 0 786463 ok
(C3) Hardware ECC Recovered 100 100 0 1660 ok
(C4) Reallocated Event Count 100 100 0 430309464 warning
(C5) Current Pending Sector 91 91 0 10 warning
(C6) Offline Uncorrectable 86 86 0 29 ok
(C7) Ultra DMA CRC Error Count 200 253 0 0 ok
(C8) Write Error Rate 100 100 60 11897 ok
(CB) Run Out Cancel 100 100 0 -25688784 ok
(F0) Head Flying Hours 200 200 0 0 ok

Health Status : warning

Tho no idea what that all means exactly and if that would cause problems im getting or likely to lie somewhere else.

Temps seem ok when it's happening, tho when i got into windows after a memtest they were up in the 80s might explain why it's not finishing.

Any ideas where to go next?
 
Drive is failing if those SMART warnings are correct, I'm pretty sure there are Toshiba diagnostics available, try those. HDTune can show SMART data as "Warning" falsely at times, I think this could be the case here. If it is failing, try zero sectoring it a few times, fixed my WD1600AAJS with the same errors.

Shutoffs are most likely due to those tempuratures and slowdowns from it throttling the CPU in an attempt to lower tempuratures, and a failing drive wouldn't cause it. Deffo reapply thermal compound, clean fans and heatsink ducts, and reseat heatsink.
 
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