Front Derailleur Washer

The washer is curved to fit around the curved metal part which the derailleur sits in. You can see in the photo that the weld covers a large part of the curved metal so the washer wont sit flat against it.

I would either file down the curve of the washer so that it fits around the weld or turn the washer 90 degrees so that it cant slip round.

I doubt that Decathlon would be able to fix it. The only way they can resolve this properly is to give you a new frame - which isnt an unreasonable request.

They said bring it down and they'd file down the washer. You're right in that it's not an unreasonable request to ask for a new frame/bike.
 
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