Associate
Hi All
I had a new front door fitted 6days ago, as a replacement through insurance, after an attempted break-in.
It is a RockDoor, and we have previously had the door fitted once, and replaced due to peeling. So have had the doors intalled twice so we know how they should be installed.
Long story, but the door has been installed shabilly, with damage to my property, including cutting an intercom wire, and also damage to walls. The door doesnt close properly etc. The door also has lots of scratches on it etc. I also think that they have fitted cheaper locks, and not the ones specified on the RockDoor website.
I have contacted the company who installed the door on behalf of the insurance company, and they want to come and do an inspection.
I have lost faith in the company, and now would like to reject the door, and ask my previous local installer to fit me a new door. Only problem is, I would have to get authorisation from the insurance co, as they would need to pay for a replacement.
If it helps, I paid the £350 excess on my credit card. How best to tackle rejecting the door fully - I dont really want to have this company back multiple times to try and fix the door. Can I reject it fully under sale of goods act ? Also how best to get compensation for the damage to my property, and to get them to pay to replace my intercom wires etc ?
R
Mehul
I had a new front door fitted 6days ago, as a replacement through insurance, after an attempted break-in.
It is a RockDoor, and we have previously had the door fitted once, and replaced due to peeling. So have had the doors intalled twice so we know how they should be installed.
Long story, but the door has been installed shabilly, with damage to my property, including cutting an intercom wire, and also damage to walls. The door doesnt close properly etc. The door also has lots of scratches on it etc. I also think that they have fitted cheaper locks, and not the ones specified on the RockDoor website.
I have contacted the company who installed the door on behalf of the insurance company, and they want to come and do an inspection.
I have lost faith in the company, and now would like to reject the door, and ask my previous local installer to fit me a new door. Only problem is, I would have to get authorisation from the insurance co, as they would need to pay for a replacement.
If it helps, I paid the £350 excess on my credit card. How best to tackle rejecting the door fully - I dont really want to have this company back multiple times to try and fix the door. Can I reject it fully under sale of goods act ? Also how best to get compensation for the damage to my property, and to get them to pay to replace my intercom wires etc ?
R
Mehul