Fuji S9500 - dead already

Luke

Luke

Luke

Soldato
Joined
19 Jul 2005
Posts
7,069
Location
S. Yorkshire
I bought an S9500 in January and in all honesty haven't been comfortable with it from the first day. (a search in this section will demonstrate that!).
On Saturday, it refused to power on. I've tried new alkaline batteries, fully charged rechargeables, reseating memory cards and checking that it is not between settings on the function wheels.
All to no avail.

I called Fuji tech support this morning, but all they can do is take the camera back for inspection.

Now the frustrating part - I can't find the receipt...

As I can't provide proof of purchase, I'm going to have to pay £120 for them to repair it. Now I know that the camera is worth over £300, but I'm having a dilemma about spending that much on a camera I'm not particularly happy with it.

I'm not sure why I'm posting this, probably just thinking aloud, so apologies if anyone finds it spam like. I'm just not sure what to do about it.

If I had the money, I'd cut my losses and buy an enty level DSLR, but I dont.
Another really annoying thing is that my first child is due in two weeks, and I was really looking forward to using the camera to get some decent shots following the birth.

Grrr........


(thanks for listening!)
 
I had a similar dilema with a broken camera - repair it for ~£150 for it to then only be worth £250... I decided to take the plunge and try repair it myself... in all honesty I probably shouldnt have bothered as I may have caused more damage than was there to start with, but I figured I had nothing to lose.

In your case though it sounds likely to be circuitry (sp*) or a fuse or something which you are unlikely to be able to repair.

Cut your loses and buy something new when you can afford it would be my advice, or look for a second hand camera on ebay for the same money you will be paying fuji to repair the old one
 
My s9500 did the exact same thing some time ago. I couldn't work out for the life of me what cuased it but after some days it just decided to work again...

I can't accurately remember but I presume I left it switched off and with fully charged batteries in it for a good 2 days or more and turned it on and it worked.

How long have you had this problem?
 
Did you buy it from a shop?

The chances are if you did they will still have your details on the system...a copy of your receipt may be only a postcode search away...


You also might be able to check with Fuji when then camera was made by either a manufactured date or possibly the serial number.


*crosses fingers for you*
 
I *think* you might be able to send off for a warrenty card by registering the camera with fuji by filling in an online form on the fuji UK website (you will need the serial number on the bottom of the camera). I'd have thought once that comes through you could use that without the receipt. I don't know any of this info for a fact mind you, just guessing ...
 
TheBigCheese said:
Did you buy it from a shop?

The chances are if you did they will still have your details on the system...a copy of your receipt may be only a postcode search away...


You also might be able to check with Fuji when then camera was made by either a manufactured date or possibly the serial number.


*crosses fingers for you*
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Thanks for all of the replies, but in particular to you, TheBigCheese! I called the shop I bought it from and they can do me a duplicate receipt which I can collect from store tonight.

Once I've got the camera working again, I can take them on regarding the lack of picture quality which seems to be a common sensor fault accordning to many users on other forums.

Thanks for all the advice guys, :)
 
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emailiscrap said:
Once I've got the camera working again, I can take them on regarding the lack of picture quality which seems to be a common sensor fault accordning to many users on other forums.
Click to expand...

What fault is that? I seem to have a fine example of an s9500. I have people complementing me all the time on the picture quality, asking what lens I used etc. I'm intrested to hear. you can take it to email if you like, check out my trust for an email address. If you have a genuinely common fault you must send it back for a repair or get a refund from where you bought it. It's not a throw away bit of kit.

Cheers,

Mohain
 
If you bought it in January this year go back to the shop you bought it from. Its their problem not Fuji's. You wont need a receipt but a credit card bill or something similar as proof of purchase would be useful.

As its faulty within the first 6 months the burden of proof is on them to prove it wasn't faulty at the time of purchase. You should have no problem getting a refund or replacement.
 
xolotl said:
If you bought it in January this year go back to the shop you bought it from. Its their problem not Fuji's. You wont need a receipt but a credit card bill or something similar as proof of purchase would be useful.

As its faulty within the first 6 months the burden of proof is on them to prove it wasn't faulty at the time of purchase. You should have no problem getting a refund or replacement.
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My understanding was that it was a standard 30 day retailer return warranty followed by 12 months manufaturers warranty?
 
emailiscrap said:
Thanks for all of the replies, but in particular to you, TheBigCheese! I called Dixons and they can do me a duplicate receipt which I can collect from store tonight.
Click to expand...

Woo! Glad I could help :D (it makes a change from me asking questions all the time! :rolleyes: )


emailiscrap said:
My understanding was that it was a standard 30 day retailer return warranty followed by 12 months manufaturers warranty?
Click to expand...

The camera will be covered by a 12 month warranty, which Dixons (or 'Currys Digital' now) has to honour, you don't have to do or send anything to Fuji yourself.

Just go in, get a copy receipt and say it's gone faulty...they will do the rest!
 
I'm utterly over the moon!

I went to the shop in question, and asked for a copy of the receipt. It took the bloke a while to get it, but he managed it.
I then explained the problem, and asked for an exchange.
He looked up the product warranty on his system, and it was specifically return to Fuji, no instore exchange.
I then pleaded to his better nature and explained that my wife was due to give birth and that I'd bought the camera specifically to take pictured of the baby. Again, he reiterated that he could only be governed by what the manufacturer told him. I then got the DTI info provided earlier and explained that according to the sale of goods act my contract was with him, not Fuji.
At this point I started to lose him further and could tell I was going to get nowhere down this track, so I again tried to plead with him (very embarrassing in a busy store, but some things are worth it!). At this point he offered to speak to the duty manager for me. I profusely thanked him.
When he arrived back with the manager, she got him to try some new batteries to confirm the problem. This obviously didn't work.
They then disappeared for a while and came back with a new unopened box with a new S9500 within.

She explained that normally people come up with all sorts of sob stories about needing exchanges when they aren't entitled to them, but as my very heavily pregnant wife was with me, she could see we were genuine.

So the short version is, I have a new camera, and am very very happy with that particular shop for the first time in my life!!!

I have taken a few shots with the new camera, and they seem a lot clearer even in point and shoot mode with no care taken.
Things are looking very good!

Thanks for the advice given, it's another OcUK success story! :D
 
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Hehe, sounds like Watchdog off the telly! :D

Glad it turned out ok. Best wishes for the impending birth!

I had my trusty 300d when our daughter was born (nearly two years ago) and I took 300 shots in the first 3 days! :D a lot were rubbish, but there were a lot of goodies! Its what digital was made for, taking pics of your family!

**EDIT** - Don't forget to post pics! :p
 
emailiscrap said:
I'm utterly over the moon!

I went to Dixons tonight (well, Currys Digital as they are now) and asked for a copy of the receipt. It took the bloke a while to get it, but he managed it.
I then explained the problem, and asked for an exchange.
He looked up the product warranty on his system, and it was specifically return to Fuji, no instore exchange.
I then pleaded to his better nature and explained that my wife was due to give birth and that I'd bought the camera specifically to take pictured of the baby. Again, he reiterated that he could only be governed by what the manufacturer told him. I then got the DTI info provided earlier and explained that according to the sale of goods act my contract was with him, not Fuji.
At this point I started to lose him further and could tell I was going to get nowhere down this track, so I again tried to plead with him (very embarrassing in a busy store, but some things are worth it!). At this point he offered to speak to the duty manager for me. I profusely thanked him.
When he arrived back with the manager, she got him to try some new batteries to confirm the problem. This obviously didn't work.
They then disappeared for a while and came back with a new unopened box with a new S9500 within.

She explained that normally people come up with all sorts of sob stories about needing exchanges when they aren't entitled to them, but as my very heavily pregnant wife was with me, she could see we were genuine.

So the short version is, I have a new camera, and am very very happy with Dixons for the first time in my life!!!

I have taken a few shots with the new camera, and they seem a lot clearer even in point and shoot mode with no care taken.
Things are looking very good!

Thanks for the advice given, it's another OcUK success story! :D
Click to expand...
Can you explain how the picture is clearer? Giving an example of a pic from the old cam and a pic from the new one would be good too.

Glad you got it sorted. First person i've known to get blood from the stone(dixons)
 
Before, I was finding it exceptionally difficult to get a clear non blurry picture, using auto, PASM modes, tripod, self timer or shutter release cable. It looked for all intents and purposes like there was cameral blur, and infact several people here suggested that cameral shake was the problem.
Since getting back, I have fired off a few quick snaps with the camera in my hands and have already got a less blurry result.
I'll try to emulate a shot I took with the old camera and post both for comparison later.
 
emailiscrap said:
I'm utterly over the moon!

I went to Dixons tonight (well, Currys Digital as they are now) and asked for a copy of the receipt. It took the bloke a while to get it, but he managed it.
I then explained the problem, and asked for an exchange.
He looked up the product warranty on his system, and it was specifically return to Fuji, no instore exchange.
I then pleaded to his better nature and explained that my wife was due to give birth and that I'd bought the camera specifically to take pictured of the baby. Again, he reiterated that he could only be governed by what the manufacturer told him. I then got the DTI info provided earlier and explained that according to the sale of goods act my contract was with him, not Fuji.
At this point I started to lose him further and could tell I was going to get nowhere down this track, so I again tried to plead with him (very embarrassing in a busy store, but some things are worth it!). At this point he offered to speak to the duty manager for me. I profusely thanked him.
When he arrived back with the manager, she got him to try some new batteries to confirm the problem. This obviously didn't work.
They then disappeared for a while and came back with a new unopened box with a new S9500 within.

She explained that normally people come up with all sorts of sob stories about needing exchanges when they aren't entitled to them, but as my very heavily pregnant wife was with me, she could see we were genuine.

So the short version is, I have a new camera, and am very very happy with Dixons for the first time in my life!!!

I have taken a few shots with the new camera, and they seem a lot clearer even in point and shoot mode with no care taken.
Things are looking very good!

Thanks for the advice given, it's another OcUK success story! :D
Click to expand...

Thats awesome, great news. I like the dont give up attitude!

It really ticks me off when the store doesnt help people out. They advertise that they are the best priced store around with staff that are more than happy to help but when it comes to returns policies they couldnt care less. I tell you if I was in the store in that situation the sales assistant would have been spending the night in A&E and me in cel!
 
Nice to see you got a happy ending.

It always pays to know your rights as a consumer. Just 10 minutes of reading the DTI's website could save you a lot of hassle when things go wrong.

Don't forget to take lots of pictures! :)
 
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