G2A implementing a monthly inactivity fee

[nashathedog]

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[nashathedog]

If you have never used them and never will, how can you give advice on them?

I've used them a few times. Only once was a scammed and they refunded me promptly.

I will look into this issue and probably delete my account though.

I won't delete my account as I tend to keep an eye on their storefront for any really cheap deals but as a rule I don't use them anymore.
I started using G2a in 2014 & my third purchase was a £5 key for Rust,
When I went to claim the game it said the key had already been used so I filed a claim confident that I'd get a refund as I'd also paid G2A the insurance they ask for to protect us against such things. Over the next 6 to 8 weeks I never heard a thing in reply to any of the 3 or 4 emails I sent them, Maybe they thought that if they ignored me I'd give up as it was not a lot of money, but I didn't, When they finally answered it was with an automated message saying give them 2 to 3 days to get back to me which I did but I didn't hear back so I kept on repeating the same sequence for a few weeks,
After that failed I contacted their customer services to make a formal complaint, To that I got an automated message saying it can take up to 2 or 3 weeks so I waited but got no reply, I even gave them an additional few days but still heard nothing so I posted another complaint & got the same give it 2 to 3 weeks automated reply but again I never heard back so after the third attempt failed I started spamming them with messages making it clear that I'd paid the insurance & that I'd kept all records and all emails & messages on the matter in a safe place & that I wanted my refund. That didn't work immediately but I finally got my refund 6 months later after being made to jump through hoops, after that I stopped using G2a, Since then I've used CDkeys & Kinguin with only one mishap which was a £30 quid game from Kinguin, that was refunded straight away so as a rule I try to stick with Kinguin,
G2A lost my custom because of the problems I had with a cheap game purchase, that's there loss, I have done one G2A purchase since and that was in 2017 when I grabbed Deponia Doomsday for £2.50 which went off without a hitch, personally I'd be quite happy to see their business practices cause the business to fail & disappear.