G3a Need advice. Thanks

bigmac121

bigmac121

bigmac121

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Joined
23 Mar 2009
Posts
1,612
Just noticed a PayPal transaction come through. It seems that I Subscribed to g2a shield.
Bur I use PP so I would never o that. Online chat below. All of a sudden I left the chat??

Chat Content:
Marek Piotr: Hello, james nygren. How can I help you today?
james nygren: I would like to know what I am paying for please? Thanks.
Marek Piotr: sorry, I don't know what do you mean
james nygren: the transaction id. ID5U029950635398949
Marek Piotr: any invoice id? starts with 8..
james nygren: no id. but it started last month. €1.56
auto payment
Marek Piotr: oh I see
it seems that it is shield subsription
it is an extra guarantee which covers all your transaciones
james nygren: But I don't use shield. So why is it taking my money? I use paypal so no need for shield
Marek Piotr: seems, that is has been activated automatically, using g2a pay
james nygren: But I uncheck this every time??? Never had a problem.
Marek Piotr: if you want you can disable it, right now
james nygren: yes please and I would like my money back. Thanks.
Marek Piotr: if you wish to unsubscribe from the G2A Shield service you may naturally do so by logging to your account and selecting the proper function in pay.g2a.com > Settings > Account > G2A Shield > Disable.
Unfortunately charges may not be refunded
james nygren: But I never subscribed to this??
Marek Piotr: I afraid it has been activated
james nygren: How?
Marek Piotr: did you attache the card to g2a pay account?
james nygren: I use paypal
Marek Piotr: Order # 82601021609002 | 21 Aug 2015
you used g2a pay and then paypal
then is has been activated
james nygren: How can I see where my purchases are? Thanks
Marek Piotr: please log on g2a account and check "bought items"
james nygren: So I brought portal for my son unchecked G2a shield but you still charge me? If you are taking my money why do I have the option to uncheck the shield? And I brought UR with paypal??
Marek Piotr: with the Shield subscription disable, there is no need to uncheck the Shield
you want be charged
Seems that you have stepped away from our chat. Feel free to chat with us again.
 
I had this exact issue a couple of weeks ago.
Reads from bottom to top. The "proof" links don't work

Replies

Marketplace Support Department, 21/10/2015 12:07

Quote

Greetings

Thank you for contacting us,

You agreed to shield subscription while making payment.

http://prntscr.com/8m8i9k

http://prntscr.com/8m8iiy

Regards,

Jake




Nick , 07/10/2015 19:40

Quote

I'm tired of repeating myself.



You have lost a customer here. I will be publicising this system of veiled theft on some very prominent platforms to make sure as many people as possible know about this and avoid your site.

Marketplace Support Department, 07/10/2015 18:01

Quote

Greetings

Shield for *********** was activated on the 27th of August, 2015. It was deactivated on the 30th of September, 2015. It was disabled after the end of the free trial month and that is the reason why the charge was made. We are not able to refund this charge - it was made according to the subscription plan that the customer agreed to when subscription was enabled. Please bear in mind that only customer can enable Shield. It can be done on pay.g2a.com account or when making the order (there is an option to enable it during checkout).

Kind regards

Aneta


Nick , 07/10/2015 13:02

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You're missing the point, I did not ask for this. I did NOT select this on my last purchase. You have taken this money without my consent and you have not proven to me that I have entered ANY contract. I am awaiting the refund of £2.18 to my bank account. Shield is disabled.
Attachment: Screenshot_1.png

Marketplace Support Department, 07/10/2015 11:43

Quote

Hello
Thank you for contacting us.
The g2a shield subscription can be disabled only two days before the end of the 30 day lasting trial.
To do that please go to www.pay.g2a.com settings>g2a shield>disable shield
Regards.
Johnny


Nick , 06/10/2015 14:29

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It's not active according to my account
Attachment: Screenshot_1.png

Nick , 06/10/2015 14:20

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You have it. ************

Marketplace Support Department, 06/10/2015 12:14

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Greetings,

Please provide us with all the email address that you have use with G2A.

The subscription is still active under the email *************



With Best regards,
Andy


Nick , 06/10/2015 10:43

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Still waiting...

Nick , 30/09/2015 19:18

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I understand the concept of the shield service as I always select "no" when I've bought things in the past as I think it's an unnecessary service. Anyhow, this time there must have been a hiccup with your system as there either wasn't an option or your site messed up and turned it on.

I had no correspondence confirming this "contract" that I have apparently agreed to. I'm happy to look over any evidence you have pertaining to me agreeing to this monthly contract.

I am still demanding you refund £2.18 to my bank account.

Marketplace Support Department, 30/09/2015 19:03

Quote

Greetings,

Thank you for contacting us

As mention before when you making purchase, you received a clear information that with order you will activate a monthly shield, picture here: prntscr.com/8m8i9k . If you wish to deactivate a shield during purchase you have to click off button and accept the terms & conditions, so it should look like this: prntscr.com/8m8iiy

As you can see no one force anyone to use shield insurance. If you want you can not accept it, but you need to turn off shield once you making purchase.

Best regards,

James


Nick , 30/09/2015 13:40

Quote

So you're saying that with my last purchase I had no option but to be forced into this subscription because I used G2A?.

I'll make sure that everyone possible is aware of you guys stealing from people and be sure you will lose customers because of this.

Marketplace Support Department, 30/09/2015 12:41

Quote

Greetings,

Information that 30 days of free trial period of G2A Shield Subscription will be activated on your account was visible during the making a purchase on 2015-08-27. As you have agreed to Terms&Conditions Susbcription has been activated.

King regards,

Aleksandra


Nick , 30/09/2015 09:49

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I didn't cancel it because I didn't know I had it! It was activated without my permission. I didn't ask for a free trial that is why the money was taken illegally.

Marketplace Support Department, 30/09/2015 09:45

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Greetings,

Thank you for contacting us,

O fcourse you have that right to seek a legal assistance. But please notice that you have not decided to cancel the promotional subscription plan before it expired. you have been charged accordingly to the terms of the service for the subsequent month.

With Best Regards,

Mido


Nick , 30/09/2015 09:24

Quote

I have never even heard of a monthly subscription service let alone activated this subscription, This money was taken from my account illegally so you will refund it. If not I will be seeking legal assistance. You have 24 hours to refund this money. This kind of behaviour is unacceptable.

Marketplace Support Department, 30/09/2015 08:36

Quote

Greetings,

Thank you for contacting us,

Unfortunately charge may not be refunded as you have not decided to cancel the promotional subscription plan before it expired. As the free trial expired you have been charged accordingly to the terms of the service for the subsequent month. If you wish to unsubscribe from the G2A Shield service you may naturally do so by logging to your account and selecting the proper function in pay.g2a.com > Settings > Account > G2A Shield > Disable.

With Best Regards,

Aleksandra


Nick , 29/09/2015 20:52

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That's ridiculous I didn't ask for that!!! Stop it and refund my money immediately!

Marketplace Support Department, 29/09/2015 20:43

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Greetings

Thank you for contacting us,

You were charged for monthly G2A subscription.

We suggest to keep your G2A shield activated to be protected during your purchases in any case something goes wrong with your key.

Regards,

Jake


Nick , 29/09/2015 20:42


I've had some money taken from my bank account by G2A and I haven't bought anything, could you please explain? A total of £2.18.
 
Had the same thing with them. It's a very sneaky and shady way to get extra money from people.

Edit : Here are the images he uploaded for you rehosted on imgur

8X7sT0M.png


vSm7CM5.png
 
Last edited:
Spacedeck said:
Well, while it's a sneaky thing to do and will catch out many people. It does clearly say what will happen when paying for the item? I'm referring to the second image.
Click to expand...
My point to them though was that I always click no, so they've either just done it themselves or there was a glitch with their system.

The problem I have and what most people would say is that I don't have the energy to chase them for £2.18. We should make this a public as possible so others aren't stolen from.
 
i hate to be "that guy" but can you say 100% without question you did uncheck it or are you assuming because you "always do" that you did on this occasion?
 
Did the exact same to me a few months ago, although i did notice after it had automatically subscribed.
I immediately disabled it.
 
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