G9x Stopped working on certain surfaces?

[TheCenturion]

Hi, I've had the mouse for 3 days and it was working fine on my mousmat before. The mousemate is a roccate sense. Now it no longer works on this surface. It only works when I use it on the top of my case, which is a pretty flat surface. It doesn't even work on the floor (carpet). Is this a fault of any sort, if so is the mouse or mousemate at fault and how can I fix it?

Thanks

 

[PhoenixUK]

Call up logitech, they will probably send you replacement, it should work on anything.
At least all my G's do.

 

[TheCenturion]

Oh ffs. I only just got it
Okay thanks

 

[Kosmiche]

check for hairs around the sensor

 

[TheCenturion]

I've tried cleaning it with a cotton bud, but surely if stuff was clogging the sensor then it wouldn't work on any surface?

atm it works on my case (aluminium) and the back of a random book I tried

 

[uv]

The G9x sensor should work on jelly, it's just an updated G500 lazer.

Something's definitely wrong with your mouse, I'd get it replaced.

At three days old, can't you just get it replaced at the store you bought it from?

 

[PhoenixUK]

Maybe some problem with the sensor calibration or w/e. I'd call em up, all my logitechs always worked on ANYTHING, from carpet, desk, papers, books, cases, bed, even if i hover it around my keyboard which is totally uneven surface it still works perfectly fine and 100% precise.

Must be faulty sensor.

 

[TheCenturion]

Contacted logitech and they told me I have to seek a replacement with the seller. Ah well, at least it's getting sorted.

Thanks for your help guys

 

[PhoenixUK]

Contacted logitech and they told me I have to seek a replacement with the seller. Ah well, at least it's getting sorted.

Thanks for your help guys

Make sure they give you ax new one straight away and don't bs you with repair as its within DOA.

 

[TheCenturion]

Nope, in fact the seller in question has already sent out a new mouse via first class post and wants us to return the old one