GA-AB350M-GAMING 3 AMD B350 - Audio output issue

strumpusplunket

strumpusplunket

strumpusplunket

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My son's Gigabyte GA-AB350M + 2200G system has suddenly stopped producing any sound from the onboard audio output.

In device manager and the sound control panel, the only devices that are showing are the AMD High Definition Audio outputs (located in the HDMI output - which we don't even use as we have a DVI monitor).

I've tried disabling the AMD HD Audio, uninstalling it, uninstalling and reinstalling the Realtek HD Audio drivers (several versions now). I tried disabling HD Audio manager in the BIOS; reloading default BIOS settings...

Nothing makes any difference. After every re-installation of the drivers, after restarting the AMD Audio driver is back, and the Realtek Audio device doesn't even appear under Sound Controllers in Device Manager. I can't seem to start Realtek Audion Manager either.

It was working fine, but now it's like the onboard audio simply doesn't exist!

Anyone experienced anything like this?
 
strumpusplunket said:
My son's Gigabyte GA-AB350M + 2200G system has suddenly stopped producing any sound from the onboard audio output.

In device manager and the sound control panel, the only devices that are showing are the AMD High Definition Audio outputs (located in the HDMI output - which we don't even use as we have a DVI monitor).

I've tried disabling the AMD HD Audio, uninstalling it, uninstalling and reinstalling the Realtek HD Audio drivers (several versions now). I tried disabling HD Audio manager in the BIOS; reloading default BIOS settings...

Nothing makes any difference. After every re-installation of the drivers, after restarting the AMD Audio driver is back, and the Realtek Audio device doesn't even appear under Sound Controllers in Device Manager. I can't seem to start Realtek Audion Manager either.

It was working fine, but now it's like the onboard audio simply doesn't exist!

Anyone experienced anything like this?
Click to expand...

Sorry, I hate that board, Gigabyte make very good high end boards, but there lower end boards they proper cheap out on, this board was my first RyZen board right at first release of RyZen last year and gave me nothing but headaches, I couldnt wait to get rid of it, after I removed it and sat back and looked at it, all I could think was how cheap and nasty it looked, everything was just plastic, anyway, rant over, the 2 things you are going to need to try is flash / re-flash the bios if that doesnt work, a complete reformat of windows.

Swapped it out for an MSI mortar B350m motherboard which was completely the other end of the scale, never had any issues with it, never looked back.
 
Can be a common problem with VGA audio overidding onboard , as your using APU drivers that haven't fully merged with and GPU drivers .
They have only recently had an up date after having none for a while. Trying to find it windows auto update option has allowed it to be downloaded and installed .
For sound to work and the not is either software or hardware , most of the time it's software issues .

Last time system was on, when powered off, did windows update or did Gigabyte /AMD do any software updates ?

Some DVI ports can support AMD HD , not using DVI to hdmi cable by any chance ?

@Jamin280672 where you using Ryzen 2200/2400g in your B350 Boards or 1400/1600/1700/2600 etc.
Big differencea in audio drivers and twice as many possibilities for conflicting issues . Specially if it works one day and next report, it's not.
 
orbitalwalsh said:
Can be a common problem with VGA audio overidding onboard , as your using APU drivers that haven't fully merged with and GPU drivers .
They have only recently had an up date after having none for a while. Trying to find it windows auto update option has allowed it to be downloaded and installed .
For sound to work and the not is either software or hardware , most of the time it's software issues .

Last time system was on, when powered off, did windows update or did Gigabyte /AMD do any software updates ?

Some DVI ports can support AMD HD , not using DVI to hdmi cable by any chance ?

@Jamin280672 where you using Ryzen 2200/2400g in your B350 Boards or 1400/1600/1700/2600 etc.
Big differencea in audio drivers and twice as many possibilities for conflicting issues . Specially if it works one day and next report, it's not.
Click to expand...

No, using a straight DVI cable.

The thing is I don't know what the system has been doing as I've been away for a week with work and the lad has been using the PC whilst I was gone. Updates are set to auto.

One thing I did just was check for Windows Updates again, and let an uninstalled update run. On restart I could suddenly see the Realtek Audio in Device Manager again, but it had a warning and said "device cannot start: code 10" in the properties tab.

I checked Windows Audio service was running, tried to update the driver (but it said I had the latest version), so I thought that left me with no option but to uninstall and reinstall. Which I did - whereupon it is now missing from Device Manager again!

This is frustrating. I will have a look at Windows Update history next and see if I can see any updates in the past week that might be the culprit.
 
orbitalwalsh said:
Hope AMD and Gigabyte rep might be able to help if they have come across the problem

@AMDMatt
@GIGA-Man

Although looks like and rep not taggable ?..
Click to expand...

Thanks, yeah. Good suggestion.

An update - I noticed both board and monitor had VGA connectors as well, so tried with a VGA monitor cable instead in case it might resolve any conflict with sound output. No difference at all. Still can't make the Realtek HD Audio appear in the device manager or sound outputs. Still uninstalling the AMD HD Audio device just sees it automatically reinstalled with every update, whilst installing any version of the Realtek drivers I can lay my hands on does nothing.

There are a load of updates that happened since this problem started. If I do a system restore back to the time before I went away, wouldn't Windows just automatically grab all the updates again anyway (since Windows now seems to have done away with giving us the option of selecting updates to install - even if they break parts of our system...)?

@GIGA-Man - have you heard any other reports of this happening?

@ED209 - you have this board and a 2200G, don't you? You had any issues over the past week or so? (Or are you using HDMI sound output anyway?)
 
@strumpusplunket, I have the gigabyte AB350M gaming 3 and the 2200g.

Mine is connected via a hdmi cable and had no issues at all. The only problem I had was random green screens with minecraft which using ddu remove and to install 18.7.1 seems to have fixed as my son has not had the issues since.

speakers on my son's system are built in to the monitor he uses and so far it's all been fine. Is sound part of the chipset drivers?

Could be worth removing and re installing them if so. He is also using windows 10 pro 64 bit.

Windows 10 updates are also set to automatic
 
ED209 said:
@strumpusplunket, I have the gigabyte AB350M gaming 3 and the 2200g.

Mine is connected via a hdmi cable and had no issues at all. The only problem I had was random green screens with minecraft which using ddu remove and to install 18.7.1 seems to have fixed as my son has not had the issues since.

speakers on my son's system are built in to the monitor he uses and so far it's all been fine. Is sound part of the chipset drivers?

Could be worth removing and re installing them if so. He is also using windows 10 pro 64 bit.

Windows 10 updates are also set to automatic
Click to expand...

Cheers for the reply, dude.

Yeah I guess you'd not have the same issue anyway, then. Does the Realtek onboard sound still show up for you in Sound options and/or Device Manager, though?

I guess removing all chipset and GPU drivers and starting again is the next step.

Guess DDU or similar is best. But for cleaning up all drivers/registry stuff do people still use CCleaner these days? (Might be a bit out of date on this...)

(Glad to hear you got your Minecraft green screen issue resolved too, btw! :))
 
strumpusplunket said:
Cheers for the reply, dude.

Yeah I guess you'd not have the same issue anyway, then. Does the Realtek onboard sound still show up for you in Sound options and/or Device Manager, though?

I guess removing all chipset and GPU drivers and starting again is the next step.

Guess DDU or similar is best. But for cleaning up all drivers/registry stuff do people still use CCleaner these days? (Might be a bit out of date on this...)

(Glad to hear you got your Minecraft green screen issue resolved too, btw! :))
Click to expand...
So am I and thanks :)

Still keeping an eye on the minecraft issue.

I'll hve a check and let you know, I think they do. Also do you allow windows 10 to download drivers as well as updates? I have it so it only downloads updates and no drivers for anything else.
 
ED209 said:
So am I and thanks :)

Still keeping an eye on the minecraft issue.

I'll hve a check and let you know, I think they do. Also do you allow windows 10 to download drivers as well as updates? I have it so it only downloads updates and no drivers for anything else.
Click to expand...

No - how do I do that? When I was looking at the updates options, it looked to me like Microsoft had removed all of the "let me choose" type options that used to be there. I didn't see anything that let me choose not to download drivers.
 
@strumpusplunket Go to start and type in control panel, this brings up the old style control panel.

Goto system and then advanced system settings on the left. Goto to the hardware tab and then click on device installation settings. Change this from yes (recommended) to No (your device may not work as expected) then click save changes.
 
right click speaker at the bottom right of wondows
click open sound settings
At top you should see choose your output device make sure its showing what ever sound card your using or what ever your MB uses and not HDMI I know yo aint using HDMI but if it isntalled drivers it still might have defaulted to it
 
Think I had a similar issue on my B350 Gaming 3. Can't remember what it was but it was a pain and I gave up in the end and bought an external audio solution. Never again will I use any audio solution that requires drivers they always cause headaches
 
D.Roberts said:
right click speaker at the bottom right of wondows
click open sound settings
At top you should see choose your output device make sure its showing what ever sound card your using or what ever your MB uses and not HDMI I know yo aint using HDMI but if it isntalled drivers it still might have defaulted to it
Click to expand...

The thing is, the onboard audio is not showing anywhere. Not in the sound control panel, not in device manager, and not in the system tray audio settings either. The only one showing up in any of these places is the AMD HD audio.

Relentless81 said:
Think I had a similar issue on my B350 Gaming 3. Can't remember what it was but it was a pain and I gave up in the end and bought an external audio solution. Never again will I use any audio solution that requires drivers they always cause headaches
Click to expand...

Yeah, I got fed up of this after hours of tinkering with drivers and settings and ended up buying a USB headset last night.

I've had some issues with audio drivers in the past, but nothing this seemingly intractable...
 
orbitalwalsh said:
just to double confirm, you've disabled Windows from auto downloading and installing drivers from 3rd parties on options menu ?

https://www.laptopmag.com/articles/disable-automatic-driver-downloads-on-windows-10

https://www.howtogeek.com/302595/ho...from-automatically-updating-hardware-drivers/
Click to expand...

I have now, yes. I didn't have this setting previously, though, so I guess it's likely that some automatically updated driver when I was away is responsible.

USB headset just arrived, though, so young one is happy for now. When I come to get some speakers for the PC I shall have to revisit this problem. Hopefully a future driver might fix this by then...

D.Roberts said:
other idea but unlikley is it disabled in BIOS might be worth a look at

onboard devices to see if AC97 or what ever it might be called in BIOS is set to enabled :).

you cant see it in this list neither

https://i.imgur.com/6fAlYG7.png
Click to expand...

I scoured the BIOS for quite a while, but couldn't find an option that looked like it referred to onboard audio. I tried disabling/re-enabling HD Audio Manager but that didn't do anything either.

All that shows up in the audio/sound settings and device manager is AMD HD Audio - no speakers, no headphones, no AC97, no Realtek audio, nothing else.
 
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