Gainward RMA

[FrenchTart]

My graphics card has been playing up recently and I suspect it's on its way out. The card is a Gainward 8800GTS640 bought about a year ago from OCUK. I notice on the Gainward site it now says that for UK RMAs you now need to deal with the point of sale...Has anyone had any experience with this/gainward/ocuk?

 

[jrodga2k5]

OCuK themselves have improved their system and are very good for RMA's! However on specific brands I have no idea mate!

 

[Admiral Huddy]

You'd best contact the shop directly. They will advise you best course of action to take.

My guess is that you will have to raise an RMA with the manufacturer, which is much quicker than going through an intermediary.

 

[FrenchTart]

My guess is that you will have to raise an RMA with the manufacturer, which is much quicker than going through an intermediary.

Indeed. I've only skimmed the Gainward site but last time I dealt with any RMA stuff with them it was when a friend returned a GF4ti4200...from memory he had to send it to somewhere in Europe. Obviously it's changed now.

 

[Sean_UK]

http://www.gainward.com/support/support_uk_warrranty.htm

Gainward are shall we say...'to the point' when it comes to what will and wont be accepted as faulty.

 

[Wayne~]

Gosh talk about fussy, they don't always check these things though

 

[FrenchTart]

Yeah..I was rather unimpressed by that too. I suspect I'll be avoiding Gainward cards in future.

I've not modded my card in any way and I do clean the hsf quite regularly so I'm not too concerned about that stuff

 

[Rroff]

Yeah their (Gainward's) RMA service has gone down steeply - you will have to go via OCuk.

I got unlucky and tried to RMA a board that turned up faulty in the middle of the change over - they told me to go back to the shop, the shop told me to go to gainward directly and neither would try to deal with the situation even after copy and pasting the emails from both sides to each other... eventually the shop got back to me having found out what was going on - but by that time I'd taken a soldering iron to the board and fixed it myself.

 

[Sgt_Pepper]

The first thing i do when i get a new card is peel the stupid white stickers off, thats my warranty gone then

 

[Skrapt]

Wow those conditions are pretty 'exact', I think I too shall avoid Gainward since some of those warranty voiding violations could be caused by a faulty graphics card itself.

 

[FrenchTart]

The first thing i do when i get a new card is peel the stupid white stickers off, thats my warranty gone then

Tbh, it's quite common for warranties to require the stickers to be left on.

I do agree though, the RMA conditions are rather off-putting.