Galaxy S has knackered on me ......

Soldato
Joined
4 Jan 2004
Posts
3,200
My girlfriend was using my new Galaxy S as her phone was pants and falling to bits but went and dropped it from less than a meter in height. This caused the phone to not display anything on the screen even though it still looked as good as new. It then started to heat up to the point were you couldn't touch it when it was on charge. I thought that I had just chucked £350 down the drain but then I came across this company called Phoneland Ltd based in Bicester who said that they would repair the phone for free :eek: There must be a catch so I called them and decided to risk sending my phone off to them by special delivery yesterday.
I've just had a call from them today to say that the phone has been fixed and that they've carried out just over £120 worth of repairs on it. It's now being shipped back to me by special delivery and I'll have it back tomorrow :D
In total it's cost me £11 in postage to have my phone fixed and that's it! I didn't think excellent customer service existed anymore but how glad am I that it does :cool:
 
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How does that work? Do they claim it back off samsung?

I went to check out the motorola defy the other day, the t-mobile guys had thrown that down the stairs multiple times without any issues
 
Yup, they fixed the phone for free as they claim the costs back from Samsung :D They state that they aim to have the phone back to you within 48 hours of them receiving it! The only thing that isn't covered is water/liquid damage but they'll call you to let you know how much it'll be to fix it before they go ahead and try to repair it.
I'm still in shock at how quickly its all happened :D
 
They support only Nokia/Samsung it would seem from their site. It's warranty interception work basically.
 
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