Soldato
- Joined
- 30 Sep 2006
- Posts
- 5,280
- Location
- Midlands, UK
Hi all,
so just rolled out 70 S5's to our business. When connected to Exchange they adopt the security policy of requiring a pincode to unlock the phone.
7 incorrect pincode entries results in wiping the device.
So far i've had about 6 people bring their phones back for me to reset them up.
What seems to be happening is when they receive a text or email the screen lights up awaiting for pincode entry. If the phone is in their pocket etc then it looks like contact pressure is registering a digit for the pincode. Now the chance of someones nuts entering the pincode correctly whilst its in their pocket are pretty infinitesimal.
So 7 failed attempts later without the user even knowing and the phone wipes itself and has to be brought back to me.
What i did is go into settings > sounds and notifications > Notification > While Locked > "Do not show notifications".
Is this a guaranteed workaround? No doubt some will swear they set this up, yet still come back with a wiped phone.
Any advice would be appreciated.
Oh...i also have Cerberus installed on them all and i get a picture email whenever an incorrect pincode is input 3 times in a row. I often do get blank pics as if its in a pocket or somewhere completely dark.
Which lends weight to my theory of what's happening. Otherwise i'd get a pic of the ugly mug of some moron who couldn't remember a 4-digit pincode staring at me.
so just rolled out 70 S5's to our business. When connected to Exchange they adopt the security policy of requiring a pincode to unlock the phone.
7 incorrect pincode entries results in wiping the device.
So far i've had about 6 people bring their phones back for me to reset them up.
What seems to be happening is when they receive a text or email the screen lights up awaiting for pincode entry. If the phone is in their pocket etc then it looks like contact pressure is registering a digit for the pincode. Now the chance of someones nuts entering the pincode correctly whilst its in their pocket are pretty infinitesimal.
So 7 failed attempts later without the user even knowing and the phone wipes itself and has to be brought back to me.
What i did is go into settings > sounds and notifications > Notification > While Locked > "Do not show notifications".
Is this a guaranteed workaround? No doubt some will swear they set this up, yet still come back with a wiped phone.
Any advice would be appreciated.
Oh...i also have Cerberus installed on them all and i get a picture email whenever an incorrect pincode is input 3 times in a row. I often do get blank pics as if its in a pocket or somewhere completely dark.
Which lends weight to my theory of what's happening. Otherwise i'd get a pic of the ugly mug of some moron who couldn't remember a 4-digit pincode staring at me.
What you're setting is correct but you could also tell them to turn the phone screen-out in their pocket i guess 
That's quite an interesting setup - did you not get a cheap/free MDM solution from your network? That would have been a ton cheaper normally and a lot easier on yourself for management typically.
