Galaxy s8 led issue

psalliss · 29 Apr 2017 at 01:05

Weird issue with the led. Got my phone replaced today as the led stopped working. Got it all setup with no issues with the led but it has stopped working again after charging. Surely can't be a second led failing and more like software. But for the life of me can't suss i. Has anyone experience same issues. I'm wondering if it is the update that's installed part way through setting up.

a66as · 29 Apr 2017 at 02:15

Mines coming during the day, ordered an s8 + ill let you know how it goes

psalliss · 29 Apr 2017 at 09:30

Thanks. I'm thinking it's a software issue as the led was definatly working when I turned it on as did several tests with texts and emails. The phone then did a software update partway through restoring the phone to previous setup and then stopped working

psalliss · 29 Apr 2017 at 14:09

Done a full factory reset with nothing on and led doesn't work at all. Looks like hardware fault

smokedog · 29 Apr 2017 at 14:35

Just download something like "Light manager" and see if the test mode works. More than likely just an app/software issue.

psalliss · 29 Apr 2017 at 14:37

Tried that with led tester and no light at all. Thinking it's a hardware issue.

azibux1 · 29 Apr 2017 at 15:07

That's extremely unfortunate if true as it seems you had the same issue with the previous device?

psalliss · 29 Apr 2017 at 15:36

azibux1 said:
That's extremely unfortunate if true as it seems you had the same issue with the previous device?

I can't understand it. Seems odd that two devices don't work. Shame it's the first Samsung I've had and it's spoiling what is otherwise a brilliant phone

PhoenixUK · 29 Apr 2017 at 15:50

If it helps, or rather to add to the confusion - I've tried the "Led tester" apps and they don't work, my LED works though...

psalliss · 29 Apr 2017 at 15:53

PhoenixUK said:
If it helps, or rather to add to the confusion - I've tried the "Led tester" apps and they don't work, my LED works though...

Thanks it worked on my lg g4 this morning before i traded it in. I can only presume hardware but too have two in a row seems really unlikely

PhoenixUK · 29 Apr 2017 at 15:58

Yes it's strange - does it not worth at all or just not for notifications? Can you see it when you plag in to charger? Try official samsung one?

psalliss · 29 Apr 2017 at 16:27

Nothing even when plugged in with charger

azibux1 · 29 Apr 2017 at 16:31

psalliss said:
Nothing even when plugged in with charger

I may be wrong but I 'think' it only comes on when charging once the screen goes off / to AOD

Tried that too?

PhoenixUK · 29 Apr 2017 at 16:36

Think he'd have noticed that but the above is correct - only comes up when screen is off or on AOD.

azibux1 · 29 Apr 2017 at 17:07

PhoenixUK said:
Think he'd have noticed that but the above is correct - only comes up when screen is off or on AOD.

Thought it was just worth checking as it was his first samsung

No offence intended, OP

ha

psalliss · 29 Apr 2017 at 17:07

I'll double check shortly. Would the software update be removed on a factory reset? As I don't recall seeing it update this time when I did a reset. If it doesn't it's possible the update is the issue.

psalliss · 29 Apr 2017 at 17:08

azibux1 said:
Thought it was just worth checking as it was his first samsung

No offence intended, OP ha

No taken I appreciate all the help. I consider myself relatively tech savvy but can't suss this and seems weird. The led is only a minor issue but is putting me off the phone a little as I do quite like the led notifications and use them

azibux1 · 29 Apr 2017 at 17:14

psalliss said:
I'll double check shortly. Would the software update be removed on a factory reset? As I don't recall seeing it update this time when I did a reset. If it doesn't it's possible the update is the issue.

From what I can remember I don't think a factory reset will revert software updates

What software are you running out of interest? Can check it against a working model maybe here

psalliss · 29 Apr 2017 at 17:39

azibux1 said:
From what I can remember I don't think a factory reset will revert software updates

What software are you running out of interest? Can check it against a working model maybe here

Thanks. In that case I'm back to thinking it's a software issue then linked to the update.

Software is g950fxxu1aqdg/g950foxm1aqdg/g950fxxu1aqdg

azibux1 · 29 Apr 2017 at 18:34

Yeah might be an issue with AQDG

I'm on AQDD and all working OK

Will be annoying if AQDG ruins it