Game crashes with new RAM

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1 Aug 2021
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North Yorkshire, UK
Summary: My new RAM crashes when XMP is enabled. Should I return it?

A few days ago I upgraded my DDR4 RAM, from 2 x 8GB sticks of 3200MHz C16 to 2 x 8GB sticks of 3600MHz C16.

With the old sticks, I simply activated XMP in the BIOS and they ran perfectly well. But with the new sticks, with XMP enabled I started getting game crashes within 5-10 mins of playing. Windows didn't BSOD, it was just the game that crashed. I'd never seen that kind of crash in this game before.

After a quick bit of Googling, I increased the DRAM voltage. It has an Auto setting at 1.352V, so I manually set it to 1.36V. Since then, I've had no more crashes.

My question is: should I expect the RAM to work out-of-the-box with XMP enabled and no tweaking? Should I return the RAM as faulty? Or is it expected that you sometimes have to tweak the voltage, even with XMP enabled?
 
Thank you to both Freddie1980 and Guest2 for your responses and advice.

Checking my MSI motherboard's RAM compatibility list, I see that my new RAM is not on there. So it's perhaps to be expected to have some issues. I probably should have looked at the compatibility list BEFORE buying the new RAM!

I will run MemTest 2.5. If the RAM stays stable in MemTest at 1.36V, then I think I'll keep the RAM.

Although it's not ideal that I had to increase the voltage by a tiny amount in order to get XMP running at the stated 3600MHz, this voltage is unlikely to do any damage to the RAM.
 
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