Garage help

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dsb

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dsb

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My mum purchase a ford focus max thing about 8 weeks ago, a couple of days ago the timing belt went taking the head and most the engine with it. It's done. 20000 miles and 3 years old.

The garage is saying there warantee what she signed for is only for 6 weeks. Is she up the creek without a paddle here or does she have any rights. The car was purchased from a well established dealer.

Any help with links, law ect much appriciated.

Car is not on finance and cost about 7k.

Garage has stated they will pay labour only.
 
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Don't know anything about the legal/warranty side of it, but if worst comes to it with labour free it might not cost too much if the head isn't damaged, my dad fixed my Pug 406 a few years ago, 14 bent valves and a chunk out of a valve seat, think it was £3-400 ish from memory (may be wrong as it's years ago)
 
She does have some rights - within 6 months the onus is on the dealer to prove the fault wasn't present when they sold the car. It also has to be of satisfactory quality - and I'd say a £7k car should not be snapping a timing belt within 8 weeks.

What engine is it? Ford timing belt intervals are usually really long.

Has the car got a full Ford service history? If it is just 3 years old, Ford may fix it as goodwill.
 
I bought my second hand car from a dealer (taken from http://www.which.co.uk/consumer-rights/problem/the-second-hand--car-i-bought-has-a-problem/)

When you buy a second hand car from a dealer, you have the right, under the Sale of Goods Act, to expect the car to:
be of satisfactory quality (taking into account its age and mileage)
meet any description given to you when you were buying it ( whether in the advert or in discussions prior to sale)
be fit for the purpose (for example, to get you from A to B safely).
If the second hand car does not meet these requirements, you have a right to claim against the dealer for breach of contract.
If something you buy is not 'as described', or if the seller is guilty of misrepresentation, you are entitled to:
give the second hand car back and get your money back, or
if you want to keep the car, ask for compensation (usually the cost of any repairs it needs)
But, if you buy a second hand car that was not described as being in excellent condition or good working order, and it breaks soon after you buy it, you don't have any right to reject it, or to claim compensation


Basically take it back for a refund or get them to fix it.
 
It's a 1.8 diesel, full service history. Problem is I'm 300 mile away. So can only help as much as I can.
 
I wouldn't be asking questions, i'd be dumping it on their doorstep and demanding they put it right FOC...
 
Might be worth taking it to Ford if it has a full ford service history ( which i assume it would if it is only 3 years old and only just out of warranty?). What is the belt interval for one of these? Not 3 years/20k miles i bet!

You never know, might get a brand new engine on the house from Ford :p
 
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