Soldato
- Joined
- 27 Dec 2005
- Posts
- 17,316
- Location
- Bristol
Took my Kia Sportage into an official garage on Friday - where I bought it from too - as my wipers were playing up. Basically everything but the fast setting didn't work, so intermediate, auto (rain sensing), one-click manual (stick down) or wipe-after-spraying.
They claimed that it's a rain sensor issue and I pulled the cable to it out when fitting a dashcam, causing it to short, therefore it's not covered by the warranty. They said they'd tested it with another part and it worked fine and quoted me £330 to fit a new one. Told them to leave it, and assuming that was the problem lined up a replacement part to buy off the bay for £30.
I didn't even touch the rain sensor when fitting the cam, it's not hardwired into the power and the closest I'd have come to it is hiding the USB cable along the top of the windscreen. I haven't been able to research whether that even controls anything but the auto setting.
Picked the car up this morning, no more info given on pickup, only to get home and find the rear parking sensors or electric mirrors don't work.
Stupidly, despite them obviously knowing I had a dashcam, there's various things said on it which show them up. Firstly at no point do the wipers work correctly when the windscreen is sprayed, so I can only assume the "we've fitted another part and it worked fine" is bull. Other main bits are some guy explaining to his boss "you're not going to like it... you're not going to like it" for a bit before the cam cuts out. Half an hour after this I get the call explaining above, yet they carry on working on the car for another hour and the next morning. During this bit I can only assume they're trying to fix the parking sensors and electric mirrors, and then at one point his colleague basically suggests just leaving a fuse out, "if it's us then it's us" and the main guy saying "he'll notice his parking sensors don't work won't he" to which his colleague responds "he will when he hits something hahaha".
So basically they knowingly broke it and tried to just get away with it, somehow.
Just for cause of doubt the mirrors and sensors definitely worked before, you can also hear the parking sensors when they're driving it around the garage before they start work.
Going to take it there first thing on Monday again but wondering how strong to start; go in with dashcam footage and see manager or leave that out to start with. My initial thoughts are obviously fix what they definitely broke and due to the faff and my lack of trust get them to replace the rain sensor too - if that's the issue.
Ta!
EDITED WITH VIDEO:
They claimed that it's a rain sensor issue and I pulled the cable to it out when fitting a dashcam, causing it to short, therefore it's not covered by the warranty. They said they'd tested it with another part and it worked fine and quoted me £330 to fit a new one. Told them to leave it, and assuming that was the problem lined up a replacement part to buy off the bay for £30.
I didn't even touch the rain sensor when fitting the cam, it's not hardwired into the power and the closest I'd have come to it is hiding the USB cable along the top of the windscreen. I haven't been able to research whether that even controls anything but the auto setting.
Picked the car up this morning, no more info given on pickup, only to get home and find the rear parking sensors or electric mirrors don't work.
Stupidly, despite them obviously knowing I had a dashcam, there's various things said on it which show them up. Firstly at no point do the wipers work correctly when the windscreen is sprayed, so I can only assume the "we've fitted another part and it worked fine" is bull. Other main bits are some guy explaining to his boss "you're not going to like it... you're not going to like it" for a bit before the cam cuts out. Half an hour after this I get the call explaining above, yet they carry on working on the car for another hour and the next morning. During this bit I can only assume they're trying to fix the parking sensors and electric mirrors, and then at one point his colleague basically suggests just leaving a fuse out, "if it's us then it's us" and the main guy saying "he'll notice his parking sensors don't work won't he" to which his colleague responds "he will when he hits something hahaha".
So basically they knowingly broke it and tried to just get away with it, somehow.
Just for cause of doubt the mirrors and sensors definitely worked before, you can also hear the parking sensors when they're driving it around the garage before they start work.
Going to take it there first thing on Monday again but wondering how strong to start; go in with dashcam footage and see manager or leave that out to start with. My initial thoughts are obviously fix what they definitely broke and due to the faff and my lack of trust get them to replace the rain sensor too - if that's the issue.
Ta!
EDITED WITH VIDEO:
Last edited:
![[TW]Fox](/data/man-of-honor/2009.png){kind=avatar}
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No. You're just assuming that's what I meant, because internet innit.