gas/electricity bill?

grudas · 5 Oct 2009 at 17:22

hey

I'm really confused right now.. in our home we are using key/card for gas when ever it runs out.. a few days ago we received a bill from Scottish Power (our supplier) for 345 quid ? now i know we never asked for bills and we been toping up our gas and electricity meters all the time.. so i don't understand where the amount come from? we have called them up but no answer for 2 days.. called 3 times.. and today we received another letter saying that they will take court action against us

any advice on what to do ? we have all the receipts from toping up for both electricity and gas.

grudas · 5 Oct 2009 at 17:30

the first bill we received was around 10 days ago after which we called up.. today we got another one informing us about our DEBT? and taking court action again us.. we are unable to contact them.. as i've said called 3 times after 20 minutes in line it just hangs up and disconnects... i will go and check the other letter we received from them and see if all the account numbers add up..

grudas · 5 Oct 2009 at 17:44

from the letter, we will be calling up again.. tonight

anyway i've just went though all the bills we received. and as i have understood they are charging us 4 times a year (bills every 3 months) but at the same time we have a Pay as you go? meter installed which we top up when it runs out. what my parents did now was ignore all the letters that came thinking it was just advertising.. ? stupid thing to do.. so the gas/electricity supplier was charging us every 3 months and we were toping up our gas meter at the same time.. and yes we are registered as new tenants of the house and changed gas company when we moved in.

Phil99 said:
What does the bill say? Is it a standard bill with your usage on there, or is it an adjustment for previous, perhaps undercharged, periods?

it's a standard bill with our usage on the other side.

grudas · 6 Oct 2009 at 18:30

we called up.. all they told us after getting the meter readings that they will sort it out.. so yeah i hope no more bills are going to come..

grudas · 6 Oct 2009 at 20:29

Haze said:
Ok i can clear up that ive been in this situation,,, and u dont owe them any money,, if its a case of they update your meter with a new unit cost, they need to prove they contacted you to say they need to update the prices on your meter, and u really should get off the keys/cards they are proberly costing u about 50% more money

yeah i know it cost more (around 25quid more a year)

we will be changing to bills.. soon i hope..