Gas leak

Gilly · 4 Mar 2013 at 16:11

We've had an on-off argument with NPower for ages to the point where we want to leave them.

~7 months ago we were £710 in credit. At the same rate of pay 6 months later we owed £750.

We contested it and said there was no way we were using that much gas, and they said that was what was on the meter so that was the usage. We said there was simply no way we were using what they said and it fell on deaf ears.

Transco (or whatever their name is now) are working on our street and have found two leaks. I haven't had it confirmed yet but I would guess one leak into our property on 'their' side of the meter and one on 'our' side of the meter.

Given that we told NPower that we weren't using as much as they said we were on several occasions do we have a leg to stand on in light of anything on the meter side apparently being our responsibility?

Gilly · 4 Mar 2013 at 16:34

Transco have told our lass that there was a leak before the meter and a leak IN the meter.

Not sure what happens in that event! Surely at that point all bets are off?

Gilly · 4 Mar 2013 at 17:08

maccapacca said:
If it's a leak in the meter surely you can smell it or is the meter external?

It's 'external' in that it's in our sunroom, but the window is always open directly above it because the dryer is there.

Gilly · 4 Mar 2013 at 19:55

They were changing ours anyway, it's being moved into our garage towards the front of the property, instead of the sun room right round the back.

They've set the meter to 99999 and capped it off. They wouldn't give our lass a written statement so we'd better get one through the post.

Gilly · 4 Mar 2013 at 21:17

They're working all up and down our road apparently restoring damage done to steel pipes during the cold weather.

Causing a right mess.

Their reason for moving ours is that it shouldn't be outside (sun room a DIY flatpack jobbie put up by the previous owners).

So they've moved it to the garage :/

Gilly · 4 Mar 2013 at 21:24

They're fitting the meter tomorrow but have put the pipework to the boiler in already.

Gilly · 4 Mar 2013 at 22:35

They uncapped it and fitted a new meter at the back of the house, and will move it to the front tomorrow.

I'm nervous now that any evidence will have been lost :/

Gilly · 27 Mar 2013 at 15:04

Still ongoing. Npower say they don't know who is responsible for the meter!

They also say northern gas networks were never in touch.

Gilly · 28 Mar 2013 at 08:16

They actually told me they couldn't raise a complaint until they'd had the report from northern gas networks.

Gilly · 18 May 2013 at 11:52

So after the bull I got from them last time around I was then told to await the outcome of the investigation and the communications between npower and northern gas networks. The very next thing we get?

A letter from a debt collection agency :mad:

I'm ****ing seething