Hi Guys, This has been going on for about 18months now, and I don't know what to do next.
What has happened...
We moved into a new build house, part of the welcome pack details out current Gas supplier, meter number etc.
We phone the supplier (British Gas) who we were told is our supplier, only to be told they can't find us on their system. Their advice is to wait and a bill will arrive, it never does. We phoned them 6-7 times over the following months which included doing a burn test to make sure the meter number is the correct one, it it. Told again to wait for a bill, which never turns up.
After 14months of not paying I decided to move suppliers (they never asked for our meter number) and I start paying bills and submitting readings online.
My next door neighbour then comes round to ask if we had an issue with signing up for our Gas, we tell her the story. Turns out when we swapped suppliers, she got a letter saying "sorry your leaving"
She then makes some calls and it turns out that her house has against it our meter number in some database somewhere (but we don't know who to talk to directly about this, does anyone know?) and our house has her meter number. So she gets refunded all the Gas she has paid for from her supplier (First Utility).
After lots of phone calls and a promise that details will be updated etc the lady next door then gets a bill in my wifes name! But if we try to call the supplier, they won't tell us which meter number it's for (as it's not on the bill) they also won't tell the lady next door as her name is not on the bill! We have phone up First Utility together and they still won't tell us the meter number its for, as apparently it's not listed against the bill, we tell them it won't be paid unless they tell us what it's for, they agree and put a stop on the bills...except they keep coming.
We are in the process of going to the ombudsman, however because they won't look until we have sent a recorded delivery letter, which we then have to give them 6weeks to reply to.
Any ideas? every time we phone First Utility it's a 30-50min wait till the phone is even answered, which does not help.
What has happened...
We moved into a new build house, part of the welcome pack details out current Gas supplier, meter number etc.
We phone the supplier (British Gas) who we were told is our supplier, only to be told they can't find us on their system. Their advice is to wait and a bill will arrive, it never does. We phoned them 6-7 times over the following months which included doing a burn test to make sure the meter number is the correct one, it it. Told again to wait for a bill, which never turns up.
After 14months of not paying I decided to move suppliers (they never asked for our meter number) and I start paying bills and submitting readings online.
My next door neighbour then comes round to ask if we had an issue with signing up for our Gas, we tell her the story. Turns out when we swapped suppliers, she got a letter saying "sorry your leaving"
She then makes some calls and it turns out that her house has against it our meter number in some database somewhere (but we don't know who to talk to directly about this, does anyone know?) and our house has her meter number. So she gets refunded all the Gas she has paid for from her supplier (First Utility).
After lots of phone calls and a promise that details will be updated etc the lady next door then gets a bill in my wifes name! But if we try to call the supplier, they won't tell us which meter number it's for (as it's not on the bill) they also won't tell the lady next door as her name is not on the bill! We have phone up First Utility together and they still won't tell us the meter number its for, as apparently it's not listed against the bill, we tell them it won't be paid unless they tell us what it's for, they agree and put a stop on the bills...except they keep coming.
We are in the process of going to the ombudsman, however because they won't look until we have sent a recorded delivery letter, which we then have to give them 6weeks to reply to.
Any ideas? every time we phone First Utility it's a 30-50min wait till the phone is even answered, which does not help.
