Genius appt for Macbook

n111ck · 16 Jul 2023 at 11:42

Mine has a display issue so booked in. Is it best to wipe it first? Also do they diagnose in front of you and give you a price to fix it or do they take it away for a few days and then give you a price and see if you want to proceed?

HACO · 16 Jul 2023 at 12:24

No need to wipe. They usually diagnose in front of you.

Feek · 16 Jul 2023 at 14:01

HACO said:
No need to wipe

Tell that to Paul Gadd

ChrisD. · 16 Jul 2023 at 16:38

Have your password handy if you don’t know it.

visibleman · 17 Jul 2023 at 12:05

Usually, and if i can, i do a backup and create a 'Genius' account for them to use. If there's sensitive data then either remove or nuke the system from orbit, which is our policy at work before it gets handed over for repairs.