Genius Bar Procedure

Tesla · 26 Jul 2010 at 09:57

Hi all,

What's the Genius bar's general procedure.

My home button is playing up and definitely not a software fault. I have a white 16GB 3GS. Also, it has been properly unlocked by o2.

Do I get an exact swap? Will it be locked to o2?

Are the units they hand out pristine? I have really looked after my handset and it's immaculate.

Tesla · 26 Jul 2010 at 11:11

Thanks guys. I booked an appointment for one of the Bristol stores for this afternoon.

Tesla · 26 Jul 2010 at 19:09

Cribbs. He was going to open it up to check out the ribbon cable. But I mentioned some small cracks near the screws on the bottom and he said he will swap it out.

They didn't have an identical one in stock so I have to go back later in the week.

Tesla · 27 Jul 2010 at 21:38

Vegeta said:
They probably won't replace it just change the screen.

That would be odd as the screen is fine.

Tesla · 28 Jul 2010 at 16:21

Oh right, my bad.

Picked up my new/refurb phone today. Looks immaculate. Just setting it all back up again.