Recuva worked for my sister who's doc file got deleted randomly.
It the disk is used a lot afterwards, there's a smaller chance of recovery as it could have been over-written as deleted items aren't actually deleted but just marked as able to be overwritten.
Undelete Plus is actually very good for free, if the items deleted are important and must be got back, and you friend is willing to pay, then try GetDataBack or File Scavenger
Of course, it's possible to recover deleted files. There are many unerase programs on the market. Advanced File Recovery is a good one. It can restore photos, videos, documents, and other important files deleted by mistake or intentionally.
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