I've lost my Clubcard and/or Key Fobs and need to get replacements. How can I do it?
That's no problem at all. Just call our Helpline on 0800 591 688 and we can arrange to send you a replacement Card and/or Key Fobs.
Plain wrong.
If you ring them, they'll happily send out additional cards or keyfobs.
Any new cards they send out will be linked to your old one, and it's perfectly fine to use either one, as all the points should go into the same 'pot'.
If they're not, it's usually because the operator has managed to create an additional separate clubcard account (These also sometimes get created by credit cards/ savings accounts). In this case, you need to ring them with your name and details, and ask them to do a search for disassociated Clubcard accounts in your name, which again they'll then be able to link into one 'pot'.
Final note, treat any quoted timescale with a large pinch of salt. Normal times are about 4-6 weeks to sort out any new/ replacement cards, despite the 2-3 weeks quoted.
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.