Getting address details on credit file

Caporegime
Joined
13 Jan 2010
Posts
33,432
Location
Llaneirwg
I have may moved and been refused a simple direct debit by a utility company
I can only assume this is due to just moving and this address not being in the report as I have a score of 967/1000

How do I get this address on the record?
Also not on the electoral roll for some reason on the report (but I am)
 
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