Getting extra from Virgin

TheCenturion · 24 Aug 2009 at 20:15

I just phoned up Virgin, and apparently we're getting Large TV and 10mb broadband for £35 a month, I said

"wtf, we have 20mb."

"No sir, you downgraded to 10mb last June"

So I ask my dad and it's true

I asked in that case for a discount and it's now £31 a month.

But I just ran a speed test and it came out as 17mb

. So much for 10mb broadband! Or is there any reason why that speed test would have come out higher?

Ryan111 · 24 Aug 2009 at 20:32

Speedtests are really inaccurate...

I Had 20mb installed today...

here are my results:

The best way to tell is by the upload speed.

For 10meg, your upload speed will be ~0.48
For 20meg, your upload speed will be ~0.71

TheCenturion · 24 Aug 2009 at 20:46

upload speed is 0.71!!

So I am getting 20mb.

Why on earth would they have 10mb on their system?

Ryan111 · 24 Aug 2009 at 20:59

Yeah, if your upload is 0.7 then you have 20mb...

Got to http://192.168.100.1/

and find where it says "downstream"

It should be something like this:

Cable Modem Operation Configuration
Network Access : Allowed
Maximum Downstream Data Rate : 20480000
Maximum Upstream Data Rate : 768000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

Seft · 24 Aug 2009 at 21:00

I've found the BBC's bandwidth tester to be the most accurate.

http://www.bbc.co.uk/iplayer/diagnostics

deuse · 24 Aug 2009 at 21:03

anant_shah94 said:
upload speed is 0.71!!

So I am getting 20mb.

Why on earth would they have 10mb on their system?

I think the word your looking for is SHHHHHHhh

Ryan111 · 24 Aug 2009 at 21:08

on the bbc bandwith test i got 18970kbps

Ryan111 · 24 Aug 2009 at 21:16

Last result from laptop.

Heres the desktops results:

There's something not quite right about that download speed....

TheCenturion · 24 Aug 2009 at 21:51

Ryan111 said:
Yeah, if your upload is 0.7 then you have 20mb...

Got to http://192.168.100.1/

and find where it says "downstream"

It should be something like this:

Cable Modem Operation Configuration
Network Access : Allowed
Maximum Downstream Data Rate : 20480000
Maximum Upstream Data Rate : 768000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

This is mine

Network Access : Allowed
Maximum Downstream Data Rate : 20480000
Maximum Upstream Data Rate : 768000
Maximum Upstream Channel Burst : 3044
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Enabled

VERY WEIRD, Why am I paying for 10mb.

I think I'd better keep quiet

Ryan111 · 24 Aug 2009 at 21:55

Yeah I would, your getting 20mb for the price of 10mb!

dbmzk1 · 25 Aug 2009 at 00:48

When I changed from 20Mb down to 10Mb it took them over 4 months to actually reduce my speed. Enjoy while you can

xb8browney · 25 Aug 2009 at 06:51

When I went from 2 to 10 I was getting 10Mb speeds at 2Mb price for months. They then realised and put me back on 2Mb so I logged back into my online account and upgraded again and the same happened lol

TheCenturion · 25 Aug 2009 at 10:46

dbmzk1 said:
When I changed from 20Mb down to 10Mb it took them over 4 months to actually reduce my speed. Enjoy while you can

Apparently my dad changed in June of last year

PhillyDee · 25 Aug 2009 at 10:57

I rang up to ask for the virgin netbook, and the first thing the bloke said to me was, do you know you can get 20Mb connection for £5 less . . . .

I didnt think for very long! What I dont understand, is I only have the basic phone package with them too!