Getting new BT line installed - Cost & Time?

stoofa

stoofa

stoofa

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OK, absolute basics. We now have fibre connections available.
I'm currently with TalkTalk on an upto 24mb connection and although I cannot complain about the service in general, the customer service is terrible.
To the point where I've been trying for 2 months to get some upgrade to fibre pricing and I'm getting nowhere.

So, I don't want any kind of downtime, so moving from TalkTalk to say BT might be an issue.
The plan I suddenly had was:

Pay for a new BT line to be installed. Get fibre broadband enabled on it. Once I know it's up and running I'll simply cancel the existing line with TalkTalk (as they have control over the line now).
All I'll lose is my phone number (really not attached to it) and I won't expereince any downtime. So, to my few questions:

1. Is what I describe viable. No issue having second lines installed?
2. Anyone know the going rate to have a new line installed by BT? Property has currently got a line that was previously BT but now under TT control.
3. Are BT as poor as they once were? If you were going for fibre broadband today who would you sign up with?
4. Anything else I'm obviously missing here.

Cheers.
 
There should be no issue getting a second line installed but it will cost you both of your arms, your mums legs and your legs too. BT will do it but will make a lot of money by doing it. it could then lead to potential issues in the future changing providers should you decide to do so.

Going rate from Sky was around £120 I think. Direct with BT may be cheaper I'm not sure. Moving from TT to your new provider shouldn't result in more than a few hours downtime on the date of changeover so you would probably be best to move over for 'normal' BB and then upgrade to Infinity. have you asked BT about a line yet? No harm in it. Go onto the website and go for the new customer option and wait a few minutes and you'll get an online chat option.
 
BT may sweeten the deal of an install by making it free but tying you in for 18-24 months. This may be different though as it's a second line install. I believe the going rate is around that £120 mark.
 
Cheers for the responses.
Obviously moving the existing line from TalkTalk to say BT would be the best option, but I've heard horror stories of 14+ days of downtime as TalkTalk make it "difficult" for BT to regain control of the line.
Just cannot be doing with that amount of downtime. If I thought the total downtime would be no more than a day I'd be able to cope.

I Know Sky offer this "truly unlimited" service and as a Sky TV customer I believe I get discounted rates. But once again I've heard of horror stories with them. Any comments on their service?
 
Second line - as in physically line into the premises?

How in the world can they afford to do that for £120?
 
stoofa said:
Cheers for the responses.
I Know Sky offer this "truly unlimited" service and as a Sky TV customer I believe I get discounted rates. But once again I've heard of horror stories with them. Any comments on their service?
Click to expand...

Switched to them not long ago, can't complain at all with their service. Sky Anytime+ is an awesome bonus too!

dLockers said:
Second line - as in physically line into the premises?

How in the world can they afford to do that for £120?
Click to expand...

Yep, something we used to do for a lot of businesses when they were migrating broadband and it was business critical.
 
Thanks for all the responses. Via a combination of online chat and searching around I've kinda.....gone and placed an order :)
Great person at BT said they can transfer me from TalkTalk with very minimal downtime (1-2 hours at most) and they will do all the contacting for me, no need for me to do anything. So, I've ordered:

Infinity 2 upto 76mb (61mb estimated - 18mb estimated upload).
Installation on 11th of July - engineer to come and do what he needs to do.
I'm in an 18 month contract but I'm sure all will be well.

I've already got Sky Anytime+ - I signed up so I could use it via any ISP, so I assume I will be able to continue using it via BT.
 
Just some box ticking. I cannot for the life of me remember the link, but it was on the Sky website, you basically activated your account for Anytime+ and within about 10 minutes you were ready to go.
I used a Netgear Ethernet to Wireless bridge and it connects into my wireless router and I get it via TalkTalk at the moment.
 
I guess I'll find out on Wednesday :)
TalkTalk LLU to Infinity 2 - Just had text confirmation they will be with me between 8:00am - 1:00pm.
TalkTalk have tried to contact me twice over the last few days (a level of irony considering the whole reason I'm leaving them is that they wouldn't talk to me about fibre when I asked) however I've ignored.

Really fingers crossed we get the good experience rather than the nightmare.
 
Phemo said:
They used the same cable for me. The wire coming into my house has 6 wires and two pairs were spliced into for each line.
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Really? That's interesting, I wonder how it would work for someone like myself. I have an older house with just 2 solid core copper wires.
 
dLockers said:
Really? That's interesting, I wonder how it would work for someone like myself. I have an older house with just 2 solid core copper wires.
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They run a multiple pair in from the from the pit using the existing twin pair as a draw cable or another drop cable from the pole - I've had both done.
 
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