Gfast constant drops

[TheGamingGeneral]

Hello, I had G fast (Fibre Max 2 Broadband from EE) installed approx. 8 weeks ago. From day 1 it has been a problem, I am constantly getting drops in connection, the router gives an error of:


WAN connection WAN1_INTERNET_ETH disconnected.[ERROR_NO_CARRIER]


There isn’t any real rhyme nor reason to it, I haven’t noticed any trends other than when I am gaming online I will experience a bout of packet loss for up to 10 mins before the connection drops completely. It will cut off repeatedly over the course of up to an hour or so then go back to normal. I’ve had as many as 50 disconnects in 24 hours and had a few days of none at all, I’ve averaged 10 disconnects a day for the last week.


I have disconnected every wifi device, as well as turning the wifi off at the router for fear of interference, didn’t help at all. It will disconnect just as easily at 3am as it will peak times in the evening.


4 engineer visits since, they have been in the house, in the loft, disconnected and inspected the line coming into the house all the way to the cabinet. They did find faults at the cabinet but according to open reach there is no longer any issues. I am not sure where to go from here, I have looked online for similar issues and found some discussion on BT’s site but no one ever seems to follow up with what the resolution was. Has anyone had any experience of this? EEs quality assurance team tell me Gfast is a nightmare so I suspect I will have to pack it in and go back to 80/20 but of course don’t want to give up 300/50 if I don’t have too, they are sending me a new router (engineer gave me a new open reach modem on Friday) but other than that everyone seems at a loss.......


Any suggestions of what I can ask EE to do other than drop my speed?

Thanks

 

[TheGamingGeneral]

While my g.fast initially was a ball ache, as BT hadn’t a clue what they were doing, the g.fast team were may as well have consisted of cats chasing each other round a small cupboard and neither OR or BT could talk to each other even if they were willing to. I was the first in the area to be installed which didn’t help on the OR side, but it’s been pretty much rock solid since the last install/tech visit. It did take at least 5 visits, two deadlock letters (someone in the CEO complaints team got disciplined for malicious use of the deadlock process) and nudging from the press office repeatedly via a third party who took an interest before things got to that stage. Would I prefer FTTP? Of course, symmetrical FTTP is the dream, but I am happy that what I have works as described. Just don’t expect the path to stability to be simple - it wasn’t when BT rolled out ADSL or FTTC, or when Blueyonder rolled out HSI (random fact: Broadband was the only service launch in the history of the company that didn’t die on day one, it lasted till day two before going belly up nationally).

Did they ever tell you what the problem was? Could suggest it to them. The new router EE sent me didnt help, I managed to talk my work into a new router as I am working from home (Netgear R500 gaming ) and that didnt help either .

 

[TheGamingGeneral]

update*

So we have admitted defeat, they cannot work out what the problem is so I am being reverted back to 80/20 FTTC. Although they can't do that right now as there is congestion on the cabinet (possibly linked to the Gfast issue?). I've only had the one disconnect in the last 24 hours and the speed is dropping, appears as it drops connection becomes more stable, they don't think using the slower Gfast (150/30 I think) will help. Disappointing as my 4G coverage here is faster than 80!

 

[TheGamingGeneral]

I'm getting g.Fast in a couple of weeks. Any tips to make it go smoothly? My connection has been rock solid for a number of years now and I can't deal with dropouts/disconnections, especially now i'm WFH full time.

I had BT before 80/20 rock solid, never a drop and used to get pretty close to those speeds on the desktop, it wasn't until I went to Gfast I got issues. I am going to ask them again to try the 150 package as, so far as I can tell in my area at least EE are the only ones offering the 330, BT/sky etc only offer the 150 so perhaps they know something EE don't.

 

[TheGamingGeneral]

Just a final update. We agreed to test the fibre max 1 (150Mb/s) and that has been fine for a week or so now (no disconnects).



I note Wikipedia states:

Distance Performance target

<100 m, FTTB 900–1000 Mbit/s

100 m 900 Mbit/s

200 m 600 Mbit/s

300 m 300 Mbit/s

500 m 100 Mbit/s[20]

I am 340m from the cab so 300 appears to of been too ambitious. When I plug in my postcode on BT or Sky’s website, they only offer the 150 speed, EE are the only ones at the moment that offer the 300 (at least in my area).



EE:

Minimum Fibre Download Speed is 144.7 Mb/Sec

Maximum Fibre Download Speed is 145.6 Mb/Sec

Minimum Fibre Upload Speed is 17.2 Mb/Sec

Maximum Fibre Upload Speed is 27.3 Mb/Sec

Minimum Guaranteed Download Speed is 143.80 Mb/Sec

I am not achieving the min speed, I am typically hovering around the 120/137 (137 appears to be the absolute max) but, there was a few days where I was reverted to 80/20 and was getting closer to 60 on average. So I still consider this as an experiment worthwhile as I've doubled the speed and paying less than I did BT (they gave me a discount for my trouble ontop). For anyone who stumbles onto this thread in future with a similar issue as I said in the OP no one ever seemed to follow so make of this what you will.



God I hope FTTP becomes an option soon

Thanks