Gibbo or Don Please Help

spluff · 27 Mar 2006 at 08:32

Hi Gibbo,

As you frequent here the most I please hope you can help me make a decision this morning........

I have the NEC20WGX monitor and as you have seen in the big post I have severe back light bleed. I have left if 4 days and it hasnt really improved.

I really like this monitor and want to keep one like this. I dont really want to pay the carriage to return it to yourselves and be without a monitor for a long time. NEC arent sure what they are going to do regards RMA for this monitor.

I bought the monitor last Tuesday and it was delivered to me on Wednesday.

Your 7 day rule state 7 days from delivery so I have to send the monitor back to you by Wednesday? Is that correct? Or is it Tuesday? Because it is faulty will my carriage be refunded?

I rather it if NEC would to a RMA for me, but they said last Friday they were not sure if they can do this and will find out sometime this week. Have you had any feedback on this situation? My ideal situation is that NEC swap it out like they have done to others on here; collecting mine and giving me another (preferably tested!)

Thanks
SpLuFF.

pcfan · 27 Mar 2006 at 08:40

You are better off sending OcUK a Webnote mate.

spluff · 27 Mar 2006 at 08:51

I rather see what the state of play is before I stick a webnote in for an RMA to get my money back....

I have got to decide by today and I think here is going to be quicker than webnotes

Psymonkee · 27 Mar 2006 at 08:57

Shop stuff ain't meant to be discussed on the forums

Use a webnote - daster & more accurate reply

spluff · 27 Mar 2006 at 09:28

i am asking his opinion on whether I should try and return it via NEC or via themselves as he has been speaking with them... and via the webnotes system I probably would end up with a reply from someone who has no experience with this NEC issue.

Wish people would butt out of posts with unhelpful comments.

Wakinglimb · 27 Mar 2006 at 10:31

spluff said:
Wish people would butt out of posts

...see that's because it's a forum, people butt in on forums. A webnote would be private between you and someone who worked in the store. Also, they normally reply within an hour in my experience.

Baddass · 27 Mar 2006 at 11:08

firstly most of the Dons don't work for the shop anyway so wouldn't be able to help. Gibbo is not able to be on here all the time and so posting FAO him might not get any response from him. I will have to close this since shop discussion about RMA's etc is not for the forums, contact the shop directly on the phone or by webnote.

Your 7 day rule state 7 days from delivery so I have to send the monitor back to you by Wednesday? Is that correct? Or is it Tuesday? Because it is faulty will my carriage be refunded?

If it helps, as i understand it you have 7 days to contact the shop regarding an RMA, and don't necessarily have to return it in this time if they suggest a few things to try or it takes a while to sort things out. It really would be best to clairify all this with the shop though please