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Gigabyte AD27qd -Quality Issues - RMA

Discussion in 'Monitors' started by winngames, Jul 29, 2020.

  1. winngames

    Gangster

    Joined: Sep 17, 2007

    Posts: 494

    Location: Liverpool

    I have recently (8th June) purchased this monitor and although the colours are great I'm really not impressed with the overall quality of the product for £450.

    I've noticed dust in the screen, two dead pixels and a bright spot. having phoned Overclockers they have advised me that it will have to be dealt with my Gigabyte via RMA.

    I'm still waiting for an initial replay after creating the RMA but I'm unable to find a courier that will insure shipment of the monitor. Can anyone recommend a shipment method or know where their service centre is for drop off?

    Is it true Gigabyte charge for shipment to and from there service centre?
     
  2. winngames

    Gangster

    Joined: Sep 17, 2007

    Posts: 494

    Location: Liverpool

    ** Update on RMA process

    Overall pretty pleased with Gigabyte, only slight let down by the lack of communication. The first and only update I had was when the courier knocked on the door with it repaired.

    Monitor was collected Monday 3rd August 2020 and was returned to me repaired at 8am Today. Collection and delivery was free of charge.
     
  3. superleeds27

    Wise Guy

    Joined: Nov 28, 2011

    Posts: 1,086

    Assuming it's a replacement?
     
  4. winngames

    Gangster

    Joined: Sep 17, 2007

    Posts: 494

    Location: Liverpool

    No they just replaced the panel.