Gigabyte customer service how do you rate it

SpecOps

SpecOps

SpecOps

Associate
Joined
14 Sep 2011
Posts
128
absolutely Brilliant , i bought this about a month ago http://www.overclockers.co.uk/showproduct.php?prodid=MB-322-GI ,i just built the system two weeks ago and wouldn't boot into windows , i then had a look at the socket and found bent pins ,
i got in touch with Gigabyte and sent the board away last Wednesday and thought it wouldn't be fixed for another 3 weeks or more ,tonight at 7.30 a knock at the door and its the delivery man with my board ,
4 day turn around (working days) is just brill ,im a very happy chap and no postage to pay :p

like to thank fowler002 and Nelly for putting me in the right direction ,cheers guys ;)
 
COYS said:
Sure, I emailed [email protected] at first detailing my board and the problem. They replied within 24 hours requesting a couple of photos which I sent off. They replied really quickly to confrm they thought they could fix it, and sent me the RMA form to complete and send back. Then they asked me to send the board off. Brilliant service.

Also check out the RMA and service area of their UK forums for some good into http://forum.giga-byte.co.uk/
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+1 just what i did ,cant fault them what so ever :D
 
edgedemon said:
Damn this thread...

I was all set on the Asus sabertooth X79, now Im wondering whether to go with a gigabyte x79 mobo as a UK RMA centre is very important if things go wrong, and I have seen some posts moaning about Asus service..
Goes off to research..
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customer service is out standing ,with myself it was a 4 day turn around with gigabyte , with Asus just over 6 weeks :eek:
 
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