I had to sent a mobo back to them after a failed bios flash and it was back within a week I think it was. Very good service on all counts to be honest.
Thats very quick!got my motherboard back fixed (fingers crossed)
sent on friday, back on wednesday
good service, although it costs £10 + postage
So Gigabyte charges you £10? I'm guessing thats shipping cost back to you? Was it under warranty still?