Gigabyte rma help

[Justo]

Hi ive had to rma my g1 gaming gtx 1060 6gb because it had a code 43 error and i sent it back to the retailer i purchased from and they have since sent it to gigabyte and the retailer has informed me it could take upto 28 days? i thought gigaybytes uk rma was a fast turnaround i have been without my gpu now for nearly a month, and the 28 days is up in a couple of days could a gigabyte rep look into this for me @GIGA-Man Thanks

 

[Justo]

I waited 6 weeks for a Gigabyte MOBO to come back and heard nothing..However, I knew it would be some time so i bought a new one the same day the defective board went back so as not to waste time. I then sold the return. I know that might not be an option to you.. but it's worth considering in future.

Have you contacted the vendor where you bought it from?

yes ive contacted them and i got the standard please allow upto 28 days, driving me nuts waiting lol

 

[Justo]

Update the retailer has contacted me today and they are sending me a brand new replacement this week, dont know why its taken 28 days though lol

 

[Justo]

The official GIGABYTE UK RMA turn around time is 14 working days, we often process returns faster than that. It does in some cases take longer if we need to swap the product and we don't have RMA buffer in stock, if that happens we will mail and tell the people that returned it to us.
If any of you have issues I try and help where I can, you can also mail [email protected]

Thank you