Gigabyte RMA (really slow?)

[MrTwig]

Joined just to get some feedback (and moan a bit) but has anyone recently RMA'd a Gigabyte GPU and can confirm how quick the turn around was?

My 2070 started artefacting a month ago and I quickly dropped it off back to the shop (not OcUK) who tested and confirmed it was a bit knackered and sent it off.

It took Corsair a week to replace a mouse but it seems to be taking Gigabyte a long time (25 days so far without it) with the card and I'm struggling to get the point of sale to do anything other than quote a standard repair time......


Fed up of gaming at 720p 25fps on a 4k TV

 

[MrTwig]

@GIGA-Man thanks for replying, the number they gave me was RMA 256267. They says it's on its way back but that was 2 days ago now so may have just been a fob.

 

[MrTwig]

Really 5 working days? I want a Gigabyte 2080 with the 4yr warranty. This is straight up 4yrs no loopholes like zotac? Where you need to register the card in 28days?

I had to register the card to get the 4 years I think, otherwise standard 3 years. Only takes 2 tics though.

 

[MrTwig]

Hey, @MrTwig ..

I've checked and that's not one of our RMA numbers, can you check with the people you were dealing with what RMA number we at GIGABYTE gave them. I wont be able to help without it.

Hi @GIGA-Man, it arrived back at the shop last Friday. All seems well and it's been well tested once I got it back in the machine but according to the ticket it seems while the repair was quick it took 2 weeks to get back to the shop

I'm glad to have it back and I can see no evidence of the work (a good thing) but it was just a pain it was away so long.