Gigabyte RMA

[Disco_P]

I inquired about this a couple of months ago. This was the response:

Quote:
Hello,

Handling fee is £15 (not a fee for warranty repair) plus postage to send in. We then return the item at our cost by next day courier. But the £15 fee is avoidable. To do this, please read below for the direct RMA options available and RMA procedure. Before you can send in or start the RMA process off, please forward scanned copy of proof of purchase if wishing to return direct..

You have reached the RMA administration dept only (not tech support or the repair dept’s) to request the return of a possible faulty item.
Choice 1: You may return the item to GBT Tech direct for repair and the handling fee for this service is £15 per item (non refundable) and is payable by Royal Mail postal order which must be sent with the item. Please note: Repair is not guaranteed on OOW items. You may send cash in GBP but if so, please use Registered post and ensure a insurance value is given to Royal mail before posting. GBT-Tech cannot be held responsible for missing or stolen cash on arrival of the package to our offices. Please note if you live in the Republic of Ireland the handling fee is £40
Choice 2 (Most popular choice and used by many) If you do not wish to pay the handling charge given above, you may organize your own delivery and pick up courier service or deliver and collect the item yourself by prior arrangement. On completion of any repair we will notify you by e mail and the item can then be collected at a date of your own choosing (except Weekends and Bank Holidays) with the courier chosen or by yourself. Most customer who choose a courier go for “My Hermes” where their prices start from £2.99p depending on weight and postcode location. How-ever you must give notice to us, the name of the courier collecting quoting your RMA number and at least 24hrs notice before they are due. GBT Tech cannot be held responsible for goods returned by 3rd party courier services that are lost or damaged in transit.
Choice 3: You may hand deliver the item to our office to avoid any handling charges made by us. How-ever prior notice must be given first and a returns number issued too from us. We do not do any form of waiting service and all goods are to be left on site till repair(s) are complete. We will then inform you by e mail for you to collect the goods at a mutual convenient time/date. If hand delivering, our hours are 09.00-17.00hrs Monday to Friday only. Address will follow on request or issued RMA returns number.
Thank you
Returns Administration Dept
__________________

 

[Josh]

This is why we call em Scam!!

Damn right!

Well I emailed them at 16:30 yesterday and they were helpful, had an email at 16:40 asking if the card whines during load or load & idle, told them both times.

At 16:43 I had an RMA sorted out, so will get it sent tomorrow.

Also had an email from a Gigabyte rep saying that they will help additionally if I run into any problems. Big thanks to him for that!

Hopefully I don't get fobbed off during the testing/repair stage.

Will keep this updated.

 

[Doogles]

Is that site really that bad? I did buy a Galaxy S4 from them about 10 months ago because it was a great price and delivery was decent but I haven't exactly had to RMA it thankfully. I have heard they like to fob people off on more than one occasion though.

 

[Josh]

Well as an update, the supplier have found a fault something to do with the LH fan not spinning as it is "too stiff" so they have now sent it onwards to Gigabyte for what seems like them fixing it?

Do Gigabyte normally fix the issues or just give out a replacement? I'm fine either way, just know from reading here that other GPU manufacturers normally just send out a new unit.

Not sure what the score with it being returned is, do Gigabyte send the new/repaired unit back to me direct, or back to me via the supplier? I don't need the card until xmas time so I'm not in a rush, just curious to see what happens now.