Gigabyte RMA

maklabouhlel · 20 Jul 2020 at 17:50

Just been through an rma with Gigabyte. Fair enough you post at your own cost but they even wanted me to pay for return postage. Instead I arranged a courier to collect. Can't say I'm impressed.

chippy08 · 20 Jul 2020 at 18:28

sounds poor How old was it

maklabouhlel · 20 Jul 2020 at 22:15

chippy08 said:
sounds poor How old was it

18 months. SSD died.

Unseul · 20 Jul 2020 at 22:22

I've read poor things about Gigabyte RMA, and good things about MSI and Asus.

maklabouhlel · 20 Jul 2020 at 22:27

Unseul said:
I've read poor things about Gigabyte RMA, and good things about MSI and Asus.

I've recently migrated from Gigabyte to MSI with motherboard and graphics cards. The torx fan is brilliant.

Dave Burton · 20 Jul 2020 at 22:27

Pretty standard practice, to be fair. Why should they pay postage for an item that YOU might have damaged

My company does the same, though we do fully refund ANY and ALL costs incurred if the failure is due to a defect rather than mis-use

Tetras · 20 Jul 2020 at 22:34

Unseul said:
I've read poor things about Gigabyte RMA, and good things about MSI and Asus.

From what I've seen on here, Asus is the worst of the lot for fobbing people off, sending back broken items, etc.

maklabouhlel said:
18 months. SSD died.

Was everything as usual, a defect, you purchased from a decent retailer, yadayada?

Tetras · 20 Jul 2020 at 22:36

dbl post please delete

HACO · 20 Jul 2020 at 22:36

maklabouhlel said:
Just been through an rma with Gigabyte. Fair enough you post at your own cost but they even wanted me to pay for return postage. Instead I arranged a courier to collect. Can't say I'm impressed.

why not go through retailer?

maklabouhlel · 20 Jul 2020 at 22:52

Dave Burton said:
Pretty standard practice, to be fair. Why should they pay postage for an item that YOU might have damaged My company does the same, though we do fully refund ANY and ALL costs incurred if the failure is due to a defect rather than mis-use

I doubt it's standard practice. I've rma'd many things in the past and this is the first time I've been asked to pay for postage both ways. They might as well say the warranty does not cover you because you might have damaged it.

maklabouhlel · 20 Jul 2020 at 22:53

HACO said:
why not go through retailer?

Only 12 months warranty with retailer, remainder with Gigabyte.

HACO · 20 Jul 2020 at 22:53

maklabouhlel said:
I doubt it's standard practice. I've rma'd many things in the past and this is the first time I've been asked to pay for postage both ways. They might as well say the warranty does not cover you because you might have damaged it.

It’s not standard practice as far as I’m aware either.

freddie64 · 21 Jul 2020 at 06:53

https://forums.overclockers.co.uk/threads/gigabyte-graphics-card-rma-procedure.18869997/

GIGA-Man said:
Whoever you buy the goods from in the first year should deal with any faults. IN regards to warranty support after that we only ask for the fee to cover the costs of shipping the goods back.

I know the link is about GPU RMA, but going by this you should not have had to pay to ship to Gigabyte.