Gigabyte X370 K7 issue

Orcvader · 11 Oct 2017 at 14:47

Tried booting my PC this morning but while the fans spin and all the lights light up, no power is going to my USB devices including keyboard and nothing appears on the displays.

I'm also getting this weird issue where the PC does seem to reboot every now and then: https://photos.app.goo.gl/T7g24BrcE6h9aa1S2

I checked the error code 54 and seems to point to a RAM issue, but I tried reseating the RAM/1 stick at a time/different slot and the same issue appears. I also tried clearing the CMOS via removing the battery but it does nothing.

Holding the power button for a few seconds does fully shut down everything.

Any ideas on what I can try? I'm going to try the CMOS reset pins when I get back from work to see if that does anything. Is there also a way for me to force the board to perhaps use the backup BIOS? Bare in mind my keyboard doesn't seem to work as it doesn't get any power.

This system is pretty much at stock apart from the RAM, which is running at 3200MHz, and I did try clearing the CMOS to run at the slower 2133MHz profile it initially started with.

Orcvader · 11 Oct 2017 at 20:37

Tried the CMOS jumpers, did nothing. Tried the backup BIOS via the BIOS switch, same issue too. Stripped everything down to the bare basics, and rebuilt the whole thing but still nothing. Tried a different set of working DDR4 RAM but still getting error 54. RMA time?

Orcvader · 11 Oct 2017 at 21:56

Aleady did, I tried both sticks one at a time on each slot but still the same error code. Got a spare DDR4 kit from work (well, more like pulled out the only PC with DDR4

) and tried both sticks one at a time as well.

Reseated the cooler and made sure it wasn't tightened too much. No warping on the board either. Reseated the CPU too and checked the pins and socket, all looks good.

I had a look around and seems softbricking was common for this board, but only found one other person with error 54 who RMA'd and it was the board at fault. His symptons seems to match with mine, and also on bios F4 main/F2 backup. I should've updated to the latest when I had the chance...

Orcvader · 12 Oct 2017 at 13:02

GIGA-Man said:
Hello Orcvader, we can arrange a RMA for you if you like. We are based in the UK so you wont be with out a board for very long. You seem to have tried all the things I would have recommended already. Let me know what you would like to do.

Sweet, what's the best way to contact you?

Orcvader · 13 Oct 2017 at 12:02

Already contacted OcUK via webnote but so far they suggested flashing an older BIOS, which really my board won't go into a state that will even allow me to flash one. Waiting to hear back from @GIGA-Man .

Orcvader · 13 Oct 2017 at 19:58

orbitalwalsh said:
get on the phone, normally OCUK are excellent at RMA- to be honest seems gigabyte reps end up dealing with RMA that are from competitors - the irony

Planning to tomorrow, unfortunately my work hours conflicts with OcUK's weekday hours.

Orcvader · 17 Oct 2017 at 16:47

Small update, called OcUK over the weekend and got an RMA sorted. Received an email today that they sent it to Gigabyte for repair/replacement. Any idea if OcUK does their own tests first before sending it over?

Meanwhile hooked up my Surface to the dock with my monitors/mouse/keyboard for now, but argh, I'm really feeling the performance drop

.

Orcvader · 7 Nov 2017 at 11:21

@GIGA-Man any chance you can help? I've RMA'd it to OcUK who sent it to you guys on the 17th Oct, I asked them if there was any update but they said they were still waiting to hear from you. Been nearly 3 weeks now

.

Orcvader · 8 Nov 2017 at 09:55

Hoaca388 said:
Trying unplug your cpu and then plugin back.

I already did that if you look at post #2. Besides, I don't even have the board any more, it's been with Gigabyte for the past few weeks

.

Orcvader · 8 Nov 2017 at 14:06

Darren_uk said:
I be getting mine back today from OC.UK, took 27 days

So almost near the 28 day deadline

. Hopefully it'll work with your soundcard.

Orcvader · 8 Nov 2017 at 20:27

GIGA-Man said:
Hello Orcvader,

What was the serial number of your board, I can use that to track exactly where the board is. We normally only take 5 to 7 working days to process any RMA.

According to the box, it's SN171500017817. Certainly has been longer than 5/7 days

.

Orcvader · 9 Nov 2017 at 11:21

Just got an email from OcUK today that the motherboard is being sent back to me on a new order, subject to stock. So I'm guessing this is a completely new board then? Well, at least I know I'll finally have a working desktop again soon

.

Orcvader · 11 Nov 2017 at 14:25

Replacement board arrived yesterday. Checked the serial code and it's a completely new one. Installed in today and now everything is up and running again. Also noticed with the board, the previous one I actually did have an odd POST where if it was powered off completely from the wall, once powering it back up, it powered on for a few seconds then turned off, and back on again afterwards. I assumed it was POST tests but if it's not doing it with this board then maybe it had issues back then.

Flashed the F7a BIOS and noticed the boot times is considerably faster as well.

However now Windows is refusing to reactivate even after going through the troubleshooter, but I plan to do a fresh install anyway for the Fall Creators update.

Orcvader · 11 Nov 2017 at 17:58

Darren_uk said:
Yep i add that trouble activating windows again , first it say cannot connect to servers & when it dose ,no activated , then troubleshoot - changed hardware & if all fails do live chat with ms or the phone to reactivate. ,Make sure your singed into the ms account linked to windows 10

Yeah already signed in and everything. Was considering the live chat but as mentioned, I wanted to do a clean install for the Fall Creators update.

It's all up and running now. Doesn't take too long for me to set everything up since most things are on the second drive/cloud now.