Giganet FTTP

mr griffin said:
Been with Giganet 6 months now, like others have said the CS is very hit and miss, but so far the connection has been rock solid and getting above advertised speeds 940meg on speed tests and very low latency 5 - 6ms
I already had city fibre when I switched to them and they still sent out engineers to my property to install it
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Hi there, were you already connected to the Cityfibre network with another ISP before switching to Giganet?

I'm currently with Vodafone FTTP (Cityfibre) but contemplating switching in a few months time when contract is up as the service can be hit or miss somedays. Giganet is serving my area too so but wondering how smooth the switch will be if I go for them.
 
kungfuman said:
Hi there, were you already connected to the Cityfibre network with another ISP before switching to Giganet?

I'm currently with Vodafone FTTP (Cityfibre) but contemplating switching in a few months time when contract is up as the service can be hit or miss somedays. Giganet is serving my area too so but wondering how smooth the switch will be if I go for them.
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yes I was already on the City Fibre network. I wouldn't count on it being a smooth process. I think on City Fibre one has to cease before you can even order from another ISP. I had no internet for about a week, but like I said I told them I just needed switching over yet they sent out engineers to install a line that was already installed and it was the busy period over x mas which probably didn't help. I would imagine if its a straight switch over it should be quite quick hopefully for you.
 
It's been almost 12 months since Giganet/CityFibre started installing the fibre down my road and they still can't give me a date as to when they'll be switching it on.

I hope it doesn't take too much longer as I really want to move away from Sky but no point starting anything else as I know sod's law will kick in and as soon as I sign up for something else, they'll activate the fibre!
 
mr griffin said:
yes I was already on the City Fibre network. I wouldn't count on it being a smooth process. I think on City Fibre one has to cease before you can even order from another ISP. I had no internet for about a week, but like I said I told them I just needed switching over yet they sent out engineers to install a line that was already installed and it was the busy period over x mas which probably didn't help. I would imagine if its a straight switch over it should be quite quick hopefully for you.
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Just wondering, did you place an order with Giganet at the start to kick start the cease of existing line?

Or did you have to cancel the line with your previous provider before ordering the new line?

I may order a short term 1 month contract openreach FTTC to tie me over the period of outage
 
kungfuman said:
Just wondering, did you place an order with Giganet at the start to kick start the cease of existing line?

Or did you have to cancel the line with your previous provider before ordering the new line?

I may order a short term 1 month contract openreach FTTC to tie me over the period of outage
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My order with Giganet wouldn't go through even tough their website accepted the order. It had to be a hard cut off till they could process the order. I was told City Fibre at that time didn't have a migration system like you would get changing ISP on the BT network. If that's true or not I don't know and I wasn't that bothered at the time as wel also still had Virgin media installed. But if I choose to change ISP again it would be a real pain unless they have sorted that out.
 
Casdawer said:
It's been almost 12 months since Giganet/CityFibre started installing the fibre down my road and they still can't give me a date as to when they'll be switching it on.

I hope it doesn't take too much longer as I really want to move away from Sky but no point starting anything else as I know sod's law will kick in and as soon as I sign up for something else, they'll activate the fibre!
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was about 18 months from digging my road up till being able to order City Fibre and then it was only a couple of ISP available Giganet not being one of them at the time. To start off with it was only Vodaphone - Talk Talk and Vfast available for months
 
kungfuman said:
Hi there, were you already connected to the Cityfibre network with another ISP before switching to Giganet?

I'm currently with Vodafone FTTP (Cityfibre) but contemplating switching in a few months time when contract is up as the service can be hit or miss somedays. Giganet is serving my area too so but wondering how smooth the switch will be if I go for them.
Click to expand...

From another perspective, I was with a provider on CF and cancelled my services with them, once the date was confirmed I placed my order with Giganet for the same day, my old service cut off around 02:00 and Giganet went live around 09:00 on the switch over date.
 
Glanza said:
From another perspective, I was with a provider on CF and cancelled my services with them, once the date was confirmed I placed my order with Giganet for the same day, my old service cut off around 02:00 and Giganet went live around 09:00 on the switch over date.
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As everyone knows Giganet customer services is very hit and miss depending on who you get on the other end of the phone. I'm sure they get it right plenty of times, but also wrong more often than they should.

I've got no complaints with the broadband though its been great! however I will be looking into moving to IDNET when my contract is up, but could very well stay with Giganet also.
 
Just bumping this thread.

Giganet finally live in my area (West Southampton).

I registered early interest, very early as it turns out it took them over a year to finish the work.

Bagged a blinding deal of totally free install and free service for 12 months.

Connection is very fast and stable 940 down / 930 up.
 
Neil Fleming said:
Can't really complain at this taken after the rest of the house had gone to bed from a wired connection
https://flic.kr/p/2oiJ3Xj
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Sorry if this is no longer relevant, but I get a problem with mine that the latency dramatically increases as I load the connection close to it's limit. You think yours is bad!? What I do with mine, is set the maximum bandwidth to 10% lower than it can achieve. I have a 300 service so I limit it to 270. This keeps the latency reasonable.
I did raise this with my supplier but they just shrug their shoulders.
 
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