I've been shouting at them for months to try and get my speed maintained at a respectable level, and it's been nothing but stress. Finally they get somewhere, stuttering as it is, but downloading the stuff I wanted to doanload at reasonable speeds has cropped up another problem - apparently BT have a very different view on what an 'unlimited' package means. Charming young man on the other end of the phone informed me I'd gone over my 40GB usage limit then had a bit of a communication breakdown while trying to explain how this could be so on an unlimited package. It was cute, in an infuriating way. Does anyone have the address of some high-ups to whom I can pen a succinct selection of my concerns regarding their provision of service? Either that or flaming poo, I'm not sure yet.
God, not another BT internet thread...
- Thread starter Deadbeat
- Start date
This is because BT actively cap your speeds at peak times. That slowdown is nothing to do with internet traffic - it's just BT being a massive PITA.
The 40GB limit is BT's fair usage policy, as far as I can tell BT have decided that nobody would ever need to go over this limit and consider it a measure to ensure all the mouth-breathers in my area have access to porn at reasonable speeds. I got my homehub replaced, they should be addressing the speed issues over the next few days, but in the meantime I have another question.
Regarding downstream: why is it so variable on my connection? I've been getting downstreams from <2Mb right up to 8.128Mb (the maximum my bundled exchange is capable of). Right now it's about 4.3Mb, but from what I understand the downstream is independant of the IP profile BT set me. The two engineers I've had round logged speeds of 8128 & 7022 (kb/s) respectively, can anyone explain why the variation is so great? The exchange is less than a kilometre away, the cabling leading to my house is thick and black and my brother's house up the road gets consistent 6.5Mb with Sky broadband.