Good Faith

scotsdragon · 2 Dec 2013 at 20:44

When is there a limit to good faith? you order something its been paid for, it goes way past its release date

1 week you think oh its just late

2 weeks ok maybe somethings wrong

3 weeks you get alittle worried

4 weeks you start to think this is taking the mick

5 weeks it should be here soon (but by this point you think WILL they ever get it)

I know people would says its not their fault its their suppliers, ok I agree things don't always run smoothly, its seems the ETA date system is like me picking winning the lottery numbers the chance may be that one day it will be wright but it never happens,

to take someones money and then basically just lead them on from week to week with no new concrete information is getting old.

OvEr_KiLL · 2 Dec 2013 at 20:49

ring them up and see what they say then...

scotsdragon · 2 Dec 2013 at 21:01

26 inquiries through their customer support forums

OvEr_KiLL · 2 Dec 2013 at 21:08

RING THEM UP AND SEE WHAT THEY SAY!!!!!!

Stas823 · 3 Dec 2013 at 00:32

What's this exactly

Bart_Hunt · 3 Dec 2013 at 00:42

Cancel pre-order
Ask for refund
Buy another piece with similar price/stats

Unless you are not in a hurry.

EdgeDs · 3 Dec 2013 at 01:09

Company should only take money on dispatch.

Bart_Hunt · 3 Dec 2013 at 01:44

Thats not how preorder works here afaik.

Mr-White · 3 Dec 2013 at 02:27

Amazon did this to me, they just cancelled my order weeks afterwards once they realised they couldn't fulfil the order.

MW

valkynaz · 3 Dec 2013 at 04:59

I would say two weeks at most and if I haven't received an update as to what the problem is (if there is any) I would just cancel the order as they shouldn't have accepted an order they couldn't fulfill within a reasonable time frame.

Lareon · 3 Dec 2013 at 11:18

Amazon do this a lot, it's a bad practice

scotsdragon · 3 Dec 2013 at 11:25

Im holding out for another week i dont want to buy anywhere else than from ocers, as i have had good service in the past but in the same token i will if i have to

Idleman · 3 Dec 2013 at 11:30

If I order anything from here, if it is still in the warehouse 2 days later or order is still being processed, I`m straight on to CS and get it sorted.
The same thing with any other company, if not received goods in one week, query the order, if not satisfied, cancel said order.

Idleman · 3 Dec 2013 at 11:31

scotsdragon said:
Im holding out for another week i dont want to buy anywhere else than from ocers, as i have had good service in the past but in the same token i will if i have to

Is this order of your`s in stock or pre-order?

scotsdragon · 3 Dec 2013 at 11:36

i ordered a whole new comp 2 pieces were pre order, mobo and ram its now been a month since the pre orders ETA has passed they have the ram but not the mobo,

Idleman · 3 Dec 2013 at 12:21

scotsdragon said:
i ordered a whole new comp 2 pieces were pre order, mobo and ram its now been a month since the pre orders ETA has passed they have the ram but not the mobo,

Then that is probably why you have not received it. You could ask them to send you the rest of the parts and forward the mobo when it comes in. But the rest of the parts are not much use without the mobo.
Are you waiting for the Asus Rampage IV Extreme Black Edition Intel X79 by any chance?

scotsdragon · 3 Dec 2013 at 12:37

Yes but since my whole new system is moving to the x79 no point in me getting the cpu and the rest if i cant use it lol

Idleman · 3 Dec 2013 at 12:50

scotsdragon said:
Yes but since my whole new system is moving to the x79 no point in me getting the cpu and the rest if i cant use it lol

Looking around the net, no one has that mobo in stock, so until Asus release it, there is nothing OCUK can do.
You are just going to have to wait it out. :eek:

pgi947 · 3 Dec 2013 at 13:00

Bart_Hunt said:
Thats not how preorder works here afaik.

Correct. The only time I've known it be any different was for the 290x bf4 edition preorder.

Unfortunately the one and only reason I'll never pre order from ocuk, even though its easily refundable I don't like the idea of laying down a large sum of cash up front.