Good luck getting graphics card/component support from ASUS UK!

[Socaddict]

Martian Robot, sounds sucky.

If it still works, though...

 

[tickle me elmo]

always send back to the retailer in the first year, after that then its the manufacturers.

ignore any statement by a company saying "we dont handle returns on this product, you need to go direct to the manufacturers"


ahh, have a look at this re: dfi motherboards;
Important Information - Direct RMA Service on DFI LANParty Series Motherboard - On top of the of all the exciting new features that our LANParty motherboards introduced, DFI is committed in bringing the product support services to the next level by launching a new initiative called Direct RMA Request services to LANParty motherboard End-Users. Therefore all warranty claims including returns and replacement are handled direct by DFI.
RMA Procedure - This service is available online through DFI''s automated facilities at http://www.dfi.com.tw/RMA/rma_request_step0_us.jsp. The status of your teturned product can be tracked at http://www.dfi.com.tw/RMA/rma_service_progress_us.jsp
Technical Support - Technical support only will be handled by Overclockers UK. All faulty product must be sent direct to DFI - Diamond Flower Information (NL) B.V., Shannonweg 11, Port 5087, Rotterdam 3197LG, The Netherlands.TEL: +31-10-296-1848, FAX: +31-10-296-1849.

By placing this order you are agreeing to these conditions.

i doubt that would stand up to uk trading laws

 

[Durzel]

It wouldn't. You can't sell a product and then wash your hands completely of providing warranty support for it, even if that support is nothing more than contacting the supplier on behalf of the customer. This is the problem I had with HIS UK really, they will only talk to the retailers - not the end user.

 

[martianrobot]

always send back to the retailer in the first year, after that then its the manufacturers.

ignore any statement by a company saying "we dont handle returns on this product, you need to go direct to the manufacturers"

Hmmm... on the bottom of the support pages OcUK give a big long list of manufacturers that they say should give direct support. See here:

http://www.overclockers.co.uk/support.htm

I don't want to bristle OcUK's fur as I've always found them a good company to deal with, but does UK consumer law say this is all balderdash and poppycock and we are within our rights to return faulty stuff to the point of sale no matter what direct RMA options the manufacturer provides?

I notice that ASUS don't even appear on this list any more.

 

[Phil99]

Hmmm... on the bottom of the support pages OcUK give a big long list of manufacturers that they say should give direct support. See here:

http://www.overclockers.co.uk/support.htm

I don't want to bristle OcUK's fur as I've always found them a good company to deal with, but does UK consumer law say this is all balderdash and poppycock and we are within our rights to return faulty stuff to the point of sale no matter what direct RMA options the manufacturer provides?

I notice that ASUS don't even appear on this list any more.

You're 100% within your rights to return to the point of sale within 12 months, however that list is for manufacturers who are happy to handle support themselves which can lead to better/faster service, e.g. when I had a dodgy Tagan PSU I contacted the company direct and they sent a courier out and did a swap out free of charge...if I'd sent it back to the retailer I would have had to pay for postage there, waited while they test it and then wait for them to send a new one out.

Clearly the exception to this is ASUS who are utterly useless.