i never had a problem wtih City-Link but on my first order with DHL there was a big problem, i picked the before noon service and it got to around 1pm with still no sign of my order. i phoned DHL and they told me that it had been left with a neighbour as i was out at the time of delivery... i couldnt have been out because i was sitting in my livingroom from about 8am waiting for it to arrive and the time they claimed to have tried was 9:46am
another problem was that my road is in 2 parts with a main road running through the middle, so to them a neighbour can be someone who lives 50+ meters away
anyway to top it all off when i went to the house they told me it was at to collect it a DHL van pulled up and the driver asked if i was from number 200 (my house) apologised for the cockup & explained that it hadnt even been sent to my road
he had taken it to another road by mistake & only realised when the guy who i spoke with on the phone had got on to him about it
not only that but he let me just take the £250+ order from the street on my word that i was from a house 50 meters away.. i didnt even have to sign for it, he just handed me the box and drove off
im just glad i happened to be nocking at the door when he decided to come back because any passing chav could have had it from him
it has seriously made me worry about ordering again