**** The Official Google Nexus 6P Thread ****

[Pigeon_Killer]

Few tech sites have reported it

http://androidandme.com/2017/09/new...pdates-nexus-5x-nexus-6p-until-november-2018/

Probably will just be security updates as the article suggests but we can hope.

 

[unwashed potato!]

security updates aren't exactly "supporting it" as i imagine others had hoped you meant

 

[Kainz]

It's something I suppose, given that Qualcomm are the reason why Android devices in general are in this mess regarding SoC support.

 

[Mr Paul]

order says 64GB graphite 6P refurb, so like for like. We'll see what arrives though but its going to be in a better state than my phone which has lots of pock's/scratches due to grit etc getting in between the phone and case.

What did you get? 6p or pixel xl as replacement?

 

[Widget]

I had my 6P suffering from the battery issue replaced today, order said it was going to be a refurb 6P, opened the box to find a Pixel XL, happy with that

 

[andy_mk3]

I really wish I ordered from Google direct lol.

 

[Kainz]

I really wish I didn't change my battery like 2 weeks before all this 6P to Pixel stuff started!

 

[andy_mk3]

Haha yeah that's even worse! Currently waiting for the jiffy bag to come from Huawei to send it away for repair. Now I have my S8, certainly not looking back.

 

[robj20]

So what do you need to do to get a replacement. I find my battery doesn't last how it used to, but at what point do they accept it as a replacement.

 

[andy_mk3]

As far as I'm aware they'll replace/repair if yo uare suffering with the early shutdown fault, i.e it goes from 28% to 0% and shuts down.

 

[Widget]

So what do you need to do to get a replacement. I find my battery doesn't last how it used to, but at what point do they accept it as a replacement.

I logged a support call through the online chat. Mine was going from 100% to 50% in an hour and then instantly turning off. I was walked through the normal turn brightness down, turn off gps/WiFi etc. Then I had to do a factory reset and the issue still persisted as I expected it to. I logged another call and they started the replacement process.

 

[robj20]

Mines no where near that bad, just down to needing to top up the charge at mid day now rather than it lasting all day.

 

[Mr Paul]

Mine sometimes shutdown at 10 to 15%. Does that count for RMA?

 

[unwashed potato!]

Get replacing. Mine has battery issue. Called and told them I reset it and updated to Oreo, neither fixed and they are now replacing it. took 5 minutes on the phone. They have no 6p left so a pixel xl is on its way in graphite. very happy. depending how well i get on with it, and how much of a jump the pixel 2 is plus cost, i may just stick with the pixel xl for a year

 

[Kainz]

Mine sometimes shutdown at 10 to 15%. Does that count for RMA?

Yep. At this stage anyone with repeatable battery shutdowns should without a doubt put in for an RMA. If you can get a Pixel as a potential replacement then you're in luck.

Google must have run out of the 6P's they initially set aside for RMA's by now.

 

[andy_mk3]

Mine sometimes shutdown at 10 to 15%. Does that count for RMA?

I found once mine started doing this, it went down Gill very quickly, to dying at 30-odd% in a couple of weeks after it started.

 

[Deepus]

Mine sometimes shutdown at 10 to 15%. Does that count for RMA?

Mine is exactly the same, and I just contacted Google support via chat. They have processed a replacement device, though it says Nexus 6P rather than Pixel XL.... Others that have had their devices replaced, was yours showing a Nexus 6P as well?

 

[unwashed potato!]

Mine is exactly the same, and I just contacted Google support via chat. They have processed a replacement device, though it says Nexus 6P rather than Pixel XL.... Others that have had their devices replaced, was yours showing a Nexus 6P as well?

mine showed as a pixel xl so not sure why yours isn't.

 

[Deepus]

mine showed as a pixel xl so not sure why yours isn't.

Guess I'll just have to wait and see! Will probably get the Pixel 2 XL next week anyway, so at least I'll have a decent back up.....

 

[Trox]

I just done a web chat about my failing 6P battery, long story short they sent an email with instructions that contained a link to the Play Store...

Replacement brand new Pixel XL which will be delivered next week!

They put a hold on the card for the value until they receive my phone, which ill return when i receive theirs. Excellent service considering i bought the phone on the 28th of Oct 2015!