Google Workspace - Email goes to spam

Cromulent · 26 Jun 2025 at 14:20

I have a Google Workspace account with about 7 domains registered and two users. The plan is the Business Standard plan for both users.

The problem is when I send email it sometimes ends up in spam. I've set up SPF, DKIM and DMARC for all of my domains and I'm not sure what else I can do to improve deliverability. I've never sent spam and in fact send email very rarely. Most of it is incoming email rather than outgoing mail.

Can someone point me in the right direction here? I'm not sure what I can do to solve the problem.

Cromulent · 1 Jul 2025 at 14:20

So I contacted Google Workspace support and they confirmed that everything was correctly configured (DKIM, DMARC and SPF) and that nothing was wrong on my end but my email is still going to spam for some reason. The only thing I can think of is that they are relatively new domains and so don't have any trust. I send very little email - maybe 10 a week? So it isn't me sending loads of email. Puzzled really.

On Holiday · 23 Jul 2025 at 16:42

Brand new domains do contribute to overall spam score, but that in itself shouldn't land you in spam.

You can try using http://mail-tester.com/ to get a better idea of anything that might be problematic.

Cromulent · 23 Jul 2025 at 17:09

On Holiday said:
Brand new domains do contribute to overall spam score, but that in itself shouldn't land you in spam.

You can try using http://mail-tester.com/ to get a better idea of anything that might be problematic.

Thank you. That link was useful. I have a score of 7.9/10 which seems OK. Maybe it has sorted itself out.

On Holiday · 23 Jul 2025 at 19:05

Cromulent said:
Thank you. That link was useful. I have a score of 7.9/10 which seems OK. Maybe it has sorted itself out.

Anything below 10/10 is not ideal, what's bringing the score down?

Cromulent · 24 Jul 2025 at 10:04

On Holiday said:
Anything below 10/10 is not ideal, what's bringing the score down?

I just redid it and got 10/10. The problem was I first sent a message with a blank subject and body so I tried it again with some text and it worked fine.

Thank you for your help!