Google_base Issues

Tonytank · 9 Apr 2014 at 16:45

Hi,

I work for a website that supplies PAT Testing equipment and supplies. We have a Google_base feed that shows roughly 700 items in Google shopping. Are ad words at the moment are something of a mess so for the moment it works well for us.

However last week are feed (which updates every morning at 2 am) went from 700 some odd items to just 124 items. I spoke to someone at Google and they said it is most likely a problem with our feed, how ever I not any of the staff here have done anything to change it.

I'm starting to feel a tiny bit out of my depth here and I am hoping some one here might be able to help or at least point me in the direction of somewhere or someone who can help. Our website uses Opencart.

Apologies in advance if this wasn't the correct area to post this.

Kind regards,

Tonytank

Tonytank · 9 Apr 2014 at 17:02

I've checked the feed through Google and whilst there are some issues and errors it strikes me as odd that day after day we have had no issue with inserting 700 odd items each time and then suddenly last week we are down to 124.

The feed is processed everyday at 2 am, I can also manually process it. When it used to work properly some products where rejected but the majority still appeared fine. Now something has changed and dropped the amount of products in the feed dramatically.

Tonytank · 10 Apr 2014 at 08:19

When I look at the feed it is REALLY hard to tell what is normal and what isn't.

I have just logged into google and under feed level messages it says...

"XML formatting error - Error
Our system encountered an error when processing your data feed. Learn more.
Examples:
Line Nr. Column Nr.
13,671 145"

That has to be a good starting point right? Now how do I get to line 13,671, column 145?

Tonytank · 10 Apr 2014 at 09:38

Thanks for your help so far guys.

I have opened the xml file in notepad++ and its a little clearer but it still feels like a needle in a stack of needles time.

Tonytank · 10 Apr 2014 at 10:53

Fixed it!

It was more or less exactly what you said it would be. Very fixable and noted for future clashes.

Thanks guys.