Got a G500 today - It will not track properly, AT ALL

DanJames93 · 22 Jan 2013 at 22:25

As mentioned, I purchased a G500 today (brand new) for £40, and I am incredibly disappointed with it. I feel like sparking it with a hammer, it is so unbelievably terrible.

I have the latest Setpoint software/drivers installed.

The mouse will not track on;
My small cloth mouse pad
Plain white paper
My desk (veneer)
card, glossy & plain

It WILL track on (well, to an extent, but still not as well as my old cheap Logitech LS1 Laser mouse);
The base of a baking tray
A Z77 motherboard box... sort of.

I might buy a different pad, but I don't know. Have I purchased a mouse that is FUBAR? I will probably just claim a replacement from work when I'm in tomorrow, if I have the same problem, I'll get a refund and will never buy a Logitech mouse ever again. Causing nothing but grief, and it's brand new,.

"The gaming grade laser gives you hard to beat cursor control"... Hahahahahaha very funny.

tamzzy · 22 Jan 2013 at 22:43

send it back?

ps: my g500 is fine o.0

DanJames93 · 22 Jan 2013 at 22:46

Works fine on my dads cloth mat, are these things known to be temperamental with surfaces?

DanJames93 · 22 Jan 2013 at 22:52

Glossy paper; works ok...

andy_mk3 · 22 Jan 2013 at 22:56

Send it back? It's clearly faulty!

spoffle · 22 Jan 2013 at 22:58

As soon as I read "sparking" I knew you'd be from Merseyside.

DanJames93 · 22 Jan 2013 at 22:58

So definitely faulty? I'll take it back into work tomorrow, I have a feeling I may have purchased the last in stock though...

And I was right, the website will not let me make a reservation. Oh dear.

JimboJet · 22 Jan 2013 at 23:10

It doesnt sound right, the g500 is a decent mouse and should perform better than you describe. I wouldn't diss Logitech, they have customer service that most manufacturers can only dream of! Sounds like you need to call OcUK to find out how to get a replacement.

DanJames93 · 22 Jan 2013 at 23:11

JimboJet said:
It doesnt sound right, the g500 is a decent mouse and should perform better than you describe. I wouldn't diss Logitech, they have customer service that most manufacturers can only dream of! Sounds like you need to call OcUK to find out how to get a replacement.

It isn't from OcUK, it is from a retailer I am forbidden from mentioning. I will have it replaced soon enough, I'll put it on store feedback to have a new one sent out.

troops · 22 Jan 2013 at 23:59

Must be dodgy, have a G500 and tracks on basically anything, within reason

DanJames93 · 23 Jan 2013 at 00:11

troops said:
Must be dodgy, have a G500 and tracks on basically anything, within reason

'within reason' meaning clear objects such as glass and extremely glossy surfaces? Thanks for the reply, all I wanted to know is that they are designed to track on everything and not just specialist gaming surfaces.

I've got it working on glossy paper at the moment, but because the optics are obviously not functioning as they should be, I'm not getting full performance, but it seems like a decent mouse from what I can tell. The scroll wheel is a little loose for my liking but I can live with it, I just need to get used to the feel for the mouse. I prefer my old one for general browsing and this one for playing games, I don't know if that's normal, but it doesn't seem like the most ideal mouse for 'general use'.

Maybe in the future I could have a little play with the ratchets if it wouldn't void the warranty.

DanJames93 · 23 Jan 2013 at 01:01

In the meantime, does anyone have any good suggestions for a surface? They end up quite dirty in my room, it can be a little dusty. I was looking at the Mionix Ensis... The metal upper surface seems like it would last forever.

setter · 23 Jan 2013 at 01:13

Got a G500 here too. Tracks great on my boogie bug matt, or the bare wooden varnished surface of my desk.

NZB · 23 Jan 2013 at 01:25

Using one just now and works on everything i've tried, even my face

El_Watcher · 23 Jan 2013 at 12:53

DanJames93 said:
The scroll wheel is a little loose for my liking but I can live with it,

Have you pressed the mode button on the top? The wheel has two modes, one for ultra quick scrolling, and one for more precise scrolling.

Audigex · 23 Jan 2013 at 13:07

I borrowed my friend's G500 the other week as my MX518 is dying and I'm trying to decide whether the G500 is worth the extra over the G400. It tracked on just about everything, including my jeans, desk, a textbook, work documents, even on my mouse mat.

snips86x · 23 Jan 2013 at 13:13

Audigex said:
I borrowed my friend's G500 the other week as my MX518 is dying and I'm trying to decide whether the G500 is worth the extra over the G400. It tracked on just about everything, including my jeans, desk, a textbook, work documents, even on my mouse mat.

Corsair M60, a much better mouse!!!

DanJames93 · 24 Jan 2013 at 01:47

El_Watcher said:
Have you pressed the mode button on the top? The wheel has two modes, one for ultra quick scrolling, and one for more precise scrolling.

Of course yes, I still think it is a little loose though. Had the mouse replaced, all is well now.

DanJames93 · 24 Jan 2013 at 01:51

Audigex said:
I borrowed my friend's G500 the other week as my MX518 is dying and I'm trying to decide whether the G500 is worth the extra over the G400. It tracked on just about everything, including my jeans, desk, a textbook, work documents, even on my mouse mat.

The G500 seems to have much more conveniently placed buttons, looks like you will have to stretch or reach for the buttons around the scroll wheel on the G400. Go to your local consumer electronics superstore, you can get a feel for most of the gaming mice they sell.

troops · 24 Jan 2013 at 02:05

Does take a while to get used too, i found it lighter compared to a G5 v2 even with heaviest weights.