got an internet buyer dispute...

  • Thread starter Thread starter rjk
  • Start date Start date

rjk

rjk

rjk

Caporegime
Joined
8 Aug 2007
Posts
25,380
hi guys -= my girlfriend brought a Nixon watch for herself off their website

the money has gone out of her account and no watch

she has called them and they are saying they dont have her order on file


what can she do about it?
 
They can login to the Protx activity account and see all payments taken, it's a totally diffrent website from their website but will hold all transaction details made. Even if their website/order system has no trace of it the Protx one will.
 
Cookie-Monster said:
Credit card or debit card?

send scan of bank statement to company and ask them to investigate.
Click to expand...

debit

2blue4u said:
send them the protx email receipt.
Click to expand...

ok will do - didnt know they used protex

Ukadder said:
They can login to the Protx activity account and see all payments taken, it's a totally diffrent website from their website but will hold all transaction details made. Even if their website/order system has no trace of it the Protx one will.
Click to expand...

could she contact protx if nixon fail to cooperate

they are french and very 'un-bothered' about the whole thing
 
i think its sorted now - i called up and gave them a lot of abuse

i use protex at work so i know what the protocol is with it

i told them to go look and sure enough - they had dispatched it and deleted the record

thanks for your posts guys
 
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