Poll: Got an issue with your Vive?

Got an issue?

  • No issues at all

    Votes: 51 78.5%

  • Dead pixels 1-3

    Votes: 5 7.7%

  • Dead pixels 4+

    Votes: 5 7.7%

  • Controller issue requiring replacement

    Votes: 2 3.1%

  • Camera issue requirement HMD replacement

    Votes: 0 0.0%

  • Lighthouse issue requiring replacement

    Votes: 0 0.0%

  • Other issue requiring replacement

    Votes: 2 3.1%
  • Total voters
    65
Looks like a placed my vote too soon. I have a single stuck pixel on the left hand screen dead centre of my vision. I can see it clear as day on a black screen or a very dark scene.

Oh well, time to brave the crapshoot that is HTC support.
 
Anyone know how the hell you get in contact with HTC? Their online chat is always unavailable and the email submission form doesn't seem to do anything.
 
Managed to get on chat with HTC. They want the serial number from every bloody device in the pack before they would talk to me. Said they can't get it from my order number.
Oh well, at work now so will try again tomorrow.
 
RMA, same as I'm doing.
I'm actually thinking of returning mine under the DSR. Worried about getting a refurb or one that's worse back.
 
As it's only 1 pixel (that I can see anyway) I might either just try to ignore it, sell it, or return it under the DSR and get another once they sort out the manufacturing issues.
TBH, I haven't used it much as I spend the most time with the Rift at the moment.
 
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