GPU driver install error Windows 10

embalse · 8 Apr 2017 at 13:37

Just made a new build.

Windows 10
GPU 2 x GTX 1080

When I first in stalled the Nvidia driver I got this error.. "Non 7z archive error"

I then let Win 10 update and automatically add the driver. This seemed to work, but when I look in the DM I see there are warning errors.

Could this be that I have two cards in the system that do not have an SLI bridge connected?

embalse · 8 Apr 2017 at 18:44

demonix said:
The microsoft basic display driver shouldn't be there since it's what is used when installing a new graphics card and should be replaced by the actual graphics card drivers when they are installed.

Your initial error might have been down to a bad download of the install file as I would never suggest allowing windows update to download GPU drivers as they are more often then not not the most recent version.

Thanks for the confirmation.

Should I delete the microsoft basic display driver and the Nvidia drivers. Then install?

How many drivers should be there given I have two cards?

.

embalse · 8 Apr 2017 at 20:26

OK. So I removed all the Nvidia drivers, but the microsoft basic display driver is still corrupt.

Maybe this is why I am unable to install the Nvidia driver correctly?

Should I remove The microsoft basic display driver first before re-installing the nvidia driver?

embalse · 8 Apr 2017 at 20:51

ED209 said:
Try and use DDU, this will remove the Nvidia drivers completely and try a re install

Thanks. I used DDU, which removed all the Nvidia drivers, but as you can see it created 3 microsoft basic display drivers which are still corrupt. If I remove them will windows automatically install them again when I reboot?

embalse · 8 Apr 2017 at 21:08

neil_g said:
You've not got an onboard motherboard gpu? Might explain the 3 devices.

What's your motherboard?

Asus Z10PE-D8-WS

embalse · 8 Apr 2017 at 21:39

ED209 said:
When you double click on the basic driver what error code does it give you?

you can try this vid, not too sure if it works as im on windows 7

https://www.youtube.com/watch?v=TSrPIkoL1I0

I uninstalled the microsoft basic display drivers as per video, but now if I try and install the Nvidia driver I get this...

embalse · 8 Apr 2017 at 22:07

ED209 said:
When you double click on the basic driver what error code does it give you?

https://www.youtube.com/watch?v=TSrPIkoL1I0

I get code 31 error for the basic driver..

embalse · 8 Apr 2017 at 22:10

ED209 said:
Is windows a clean install with the new build or was the SSD\HDD used in your previous PC and moved to your new one?

Does the new gpu appear under device manager at all?

Its a clean install. The GPU appears under the Display Adapter in the Device Manager when I install the Nvidia driver. Should it appear anywhere else?

.

embalse · 8 Apr 2017 at 22:37

ED209 said:
Ok, so having a quick look here, the basic display driver is software that's built in to windows 10 and used when it cannot find gpu drivers for the hardware.

https://support.microsoft.com/en-gb...microsoft-basic-display-adapter-on-windows-10

going by the error its trying to load the basic display drivers for your 1080.

looking at the first screen shot, the two 1080s are installed but its the windows basic one that has the error.

gpu should only appear under display drivers.

once the NVidia drivers are installed with the 1080s try and remove the basic one after

Thanks for the clarification. Good to know the Nvidia drivers are ok. When I uninstall the basic driver it gets removed, but when I reboot it appears again.

.

embalse · 8 Apr 2017 at 22:59

ED209 said:
Does it still get the error code or does it install correctly once the 1080s are there? If it errors is it the same error code of 31?

Same error after install...