GPU issue?

[Mr G]

Just built a new system for my daughter and I'm greeted by this every time we switch it on?



It's a brand new card purchased direct from OcUK last week, it's a Sapphire RX580 Pulse 8GB.

System seems to be powering on okay and tried virtually everything so far?

 

[Mr G]

can you post full system specs of the pc, most importantly the psu it has

Ryzen 5 1500X Processor
Asrock B450M Motherboard
Team Group T-Force 2x8GB 3000MHz DDR4 Memory
EVGA G3 650W Power Supply
Kingston 480GB SSD
Phanteks Evolv mATX Case

 

[Mr G]

righto you have a ryzen at heart of the build, this particualr one dosnt look to have a built in gpu so that rules out what i was going to sugest.
regarding your psu that unit is more than enough to supply all the components plus the gpu, i owuld sugest to remove the graphics card and clean out any dust particals which may cause issues be sure to clean both the gpu contacts plus the pci express slot on the mainboard, use a paint brush for the gpu and blow with your mouth at the pcie slot on the mainboard, rebuild and turn back on and see if that helps.
if not then if you have a spare cable to use between the gpu and the screen, trying this may work as the cable may be damaged, thridly you could swap the pci express power cable to the gpu, if your psu has a spare swap over and see if this helps.

if the above steps are a no go you could try the card in a diffrent pc if you have a spare to hand and if the issuse persists then the card may be at fault, in which case contact ocuk for a rma and find a replacment

good luck

All parts are brand new, zero dust to see and tried all sorts with different cables and same result and sometimes even a black screen?

 

[Mr G]

can you try the card in a different pc?

on a side note could you read off the amp's setting on the 12v on the side of the psu, i only ask because if the 12v amp's are too low that can cause all kinds of issues, rare but worth a ask

Just tried it in my PC and showing black screen? Corsair RM750x with a Gigabyte Gaming 3 AB350 and Ryzen 5 1600x.

 

[Mr G]

Does it have a BIOS switch? Try flipping it if so.

Nope, no switch. Looks like a DOA to me, tested on 2 different PC's using different hardware.

 

[Mr G]

Sanity check.... You do connect ALL power connectors to motherboard & Graphic card yes? Have you tried different cables?

Yup, happening on both PC's.

 

[Mr G]

RMA the card then.

My very first RMA to OcUK, how do I do this?

 

[Mr G]

Contact them

Sent a webnote and a post in the technical services forums so hoping to hear back soon with an RMA number and get this sorted swiftly.

 

[Mr G]

You will, or simply pick up the phone and they'll usher it along. OCUK have a great CS team.

All sorted just got to drop it off and wait for a replacement.

 

[Mr G]

Shipped the faulty card yesterday and within 24 hours got a replacement... now that's how you do customer service!

 

[Mr G]

OCUK are amazing when it comes to customer service in my experience

I've shopped with a few online companies over the years and have to agree that OcUK are the best on my list to date. Don't like RMA's, hate it! Long winded waiting times, etc.